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Patient Assistant Jobs in Waterloo, IA (NOW HIRING)

UnityPoint Health

Patient Services Assistant

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Overview Waterloo, IA Part-time, 12 hours per week, 7a-3:30p The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address ...

UnityPoint Health

Patient Services Assistant

Waterloo, IA

  • Medical

  • Dental

  • Retirement

  • PTO

Waterloo, IA Part-time, 12 hours per week, 7a-3:30p The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient ...

UnityPoint Health

Patient Services Assistant

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Overview Waterloo, IA Part-time, 12 hours per week, 7a-3:30p The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address ...

cchrpmc

Patient Navigator Specialist

Stout, IA

$17.50 - $22.25/hr

Position Summary The Patient Navigation Specialist- Vision assists patients in overcoming barriers ... Arrange transportation and assist clients in arriving at appointments on time. * Drive and escort ...

cchrpmc

Patient Navigator Specialist

Stout, IA

$17.50 - $22.25/hr

Position Summary The Patient Navigation Specialist- Vision assists patients in overcoming barriers ... Arrange transportation and assist clients in arriving at appointments on time. * Drive and escort ...

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Patient Assistant information

See Waterloo, IA salary details

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$57

How much do patient assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient assistant in Waterloo, IA is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.86 per hour, depending on experience, location, and employer.

What is a patient assistant?

Patient Assistants are healthcare professionals who support nurses and other medical staff in caring for patients. Their duties typically include helping patients with daily activities such as bathing, dressing, and eating, as well as assisting with mobility and transportation within healthcare facilities. Patient Assistants also monitor patients' conditions, report changes to medical staff, and help maintain a clean and safe environment. They play a vital role in ensuring patients' comfort and well-being during their stay in hospitals or care facilities.

What are the key skills and qualifications needed to thrive as a patient assistant?

To thrive as a Patient Assistant, you generally need a high school diploma or equivalent, basic medical knowledge, and experience in patient care or healthcare settings. Familiarity with hospital information systems, electronic medical records (EMRs), and basic medical equipment is often required. Compassion, strong communication, and teamwork are essential soft skills for supporting patients and collaborating with medical staff. These abilities ensure patients receive attentive, safe, and effective care while maintaining smooth clinical operations.

What are some common challenges patient assistants face when supporting patients with mobility issues?

Patient Assistants frequently help individuals with limited mobility, which can present both physical and emotional challenges. Safely transferring or repositioning patients requires proper training to prevent injury to both the patient and the assistant. Additionally, Patient Assistants must navigate sensitive situations with empathy and patience, as some patients may feel frustrated or embarrassed by their limitations. Effective communication and teamwork with nurses and other healthcare professionals are essential to ensure patient comfort and safety.

What is the difference between Patient Assistant vs Medical Assistant?

AspectPatient AssistantMedical Assistant
CredentialsTypically no formal certification required, but some may have basic trainingCertified or registered with credentials like CMA or RMA
Work EnvironmentHospitals, clinics, outpatient facilities, patient care areasClinics, hospitals, physician offices, labs
Job DutiesAssisting patients with daily activities, basic patient support, escorting patientsClinical tasks like taking vital signs, preparing patients, administrative duties
Employer & Industry UsageHealthcare facilities focusing on patient comfort and supportMedical practices, hospitals, clinics with clinical responsibilities

While both roles support patient care, Patient Assistants primarily focus on patient comfort and support without extensive clinical duties, whereas Medical Assistants perform clinical tasks and administrative work, often requiring certification. Understanding these differences helps in choosing the right career path or job search focus.

How do I become a patient assistant?

To become a patient assistant, typically you need a high school diploma or equivalent, and some positions may require certification in healthcare or first aid. Relevant skills include communication, empathy, and basic medical knowledge, and on-the-job training is often provided. Some roles may require background checks and adherence to healthcare regulations.

What are the most commonly searched types of Patient jobs in Waterloo, IA?

The most popular types of Patient jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Patient Assistant jobs?

Cities near Waterloo, IA with the most Patient Assistant job openings:

Patient Assistant jobs near you
Infographic showing various Patient Assistant job openings in Waterloo, IA as of July 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 69% Full Time, 25% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,374 per year, or $20.4 per hour.

Patient Services Assistant

UnityPoint Health

Waterloo, IA • On-site

Other

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

269th of 888 rated healthcare providers

Job description

Overview
Waterloo, IA
Part-time, 12 hours per week, 7a-3:30p
The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patients regarding healthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.
  • Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.
  • Provide accurate communication between patient and healthcare teams.
  • Answer phone and direct callers to appropriate resource.
  • Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.
  • Answers the patients' needs directly utilizing provided position resources.
  • Reports needs promptly to proper leadership.
  • Communicates with scheduling department any patient concerns regarding schedule or cancelations.
  • Serves as a resource for patients and patients' families needing direction or information.
  • Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.
  • Effectively uses software applications in the course of assigned duties.
  • Attends and participates in department meetings and customer service trainings where warranted.
  • Communicate professionally with both internal and external individuals with our company mission, vision, and values in mind.
  • Independently apply critical thinking and problem-solving skills.
  • Serve as a back-up to onsite Administrative Support office duties when needed.
Qualifications
Education:
  • High School diploma or equivalent and be 18 years of age required.
Experience:
  • One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.
License(s)/Certification(s):
  • None.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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