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Patient Assistance Program Jobs in Maryland (NOW HIRING)

TidalHealth

Patient Accounts Coordinator

Salisbury, MD · On-site

Take advantage of our tuition and certification assistance programs to grow both personally and professionally. Patient Accounts Coordinator Position Summary The inventory, distribution/delivery of ...

TidalHealth

Patient Accounts Coordinator

Salisbury, MD · On-site

Take advantage of our tuition and certification assistance programs to grow both personally and professionally. Patient Accounts Coordinator Position Summary The inventory, distribution/delivery of ...

Patient First

Patient Service Coordinator

Towson, MD · On-site

$25 - $30/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Patient First

Patient Service Representative

Odenton, MD · On-site

$19.50 - $22/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

New

Patient First

Patient Service Representative

Columbia, MD · On-site

$19.50 - $22/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

Posted today

Patient First

Patient Service Representative

Bowie, MD · On-site

$20 - $23/hr

... Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer ... Patient First location for employees and immediate family Bonuses include: - Recruitment bonus ...

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Patient Assistance Program information

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How much do patient assistance program jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient assistance program in Maryland is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.77 per hour, depending on experience, location, and employer.

What is a patient assistance program?

A Patient Assistance Program (PAP) job involves helping patients access financial assistance for medications and healthcare services. Employees in this role work with pharmaceutical companies, healthcare providers, and patients to determine eligibility and assist with the application process. They may also provide guidance on insurance coverage, medication affordability, and alternative support programs. The goal is to ensure that patients receive the treatments they need without financial hardship.

What are the typical daily responsibilities of a patient assistance program role?

In a Patient Assistance Program position, your daily responsibilities typically include assessing patient eligibility for various assistance programs, guiding patients through application processes, and communicating with healthcare providers or insurance representatives as needed. You may also be responsible for maintaining accurate records, following up on application statuses, and handling sensitive patient information in compliance with privacy regulations. The role often involves collaborating closely with a multidisciplinary team to ensure patients receive the medications or services they need in a timely manner. This combination of administrative and patient-facing tasks makes the position both dynamic and rewarding, with a strong focus on making a direct positive impact on patient access to care.

What are the key skills and qualifications needed for a patient assistance program?

To thrive in a Patient Assistance Program role, you need a strong understanding of healthcare systems, insurance coverage, and program eligibility requirements, often supported by experience in patient services or social work. Familiarity with healthcare databases, CRM tools, and knowledge of regulatory guidelines such as HIPAA are commonly required. Exceptional interpersonal skills, problem-solving abilities, and attention to detail help professionals navigate complex situations and communicate effectively with patients and providers. These skills ensure timely and accurate support for patients seeking access to healthcare resources and medications.

What are popular job titles related to Patient Assistance Program jobs in Maryland?

For Patient Assistance Program jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program jobs in Maryland look for?

The top searched job categories for Patient Assistance Program jobs in Maryland are:

Patient Assistance Program jobs near you
Infographic showing various Patient Assistance Program job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,340 per year, or $21.3 per hour.

Account Manager Patient Assistance Services/ Onsite

McKesson Corporation

Baltimore, MD • On-site

Full-time

Re-posted 11 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

46th of 86 rated pharmaceutical

Job description

Company Description
Job Description
Job Description
Position Description
This position will operate as the lead point of contact for any and all RxO matters specific to the customer. McKesson RxO and the customer and thus should be knowledgeable on all McKesson RxO service offerings. The position implements and manages all RxO Services including; PAP Recovery, Revenue reimbursement, Spend Analytics, and any new RxO solutions/services etc.
Administer RxO programs and services at a specific site or via a remote approach to provide documented value via PAP, Revenue or SA. Works autonomously and is self-managed in a virtual environment. Maintains positive customer working relationships. Works with professional medical personnel to gain compliance and successfully qualify and enroll patients. Work with Revenue staff to ensure billing adjustments are done based upon the Identified Value Report. Work with Pharmacy staff to understand the insights gain from the analytics solution. Develop and maintain relationship with the assigned MHS sales team. Maintains accurate records, through multiple databases, which report the success of the program. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, MHS Sales and RxO Management. Troubleshoots any issues with RxO solutions/services as needed. Able to multi-task and handle a variety of work activities. Ability to communicate in a professional manner and build customer relationships. Able to meet revenue goals. Maintains HIPAA compliance and ICARE standards in all interactions.
The Position may be responsible for providing strategic direction and support to a complex Independent Network Systems (IDNs), large health systems with common ownership or contractual distribution affiliation with McKesson RxO.
Position will be focused on consulting services which drive distribution business emphasizing business operations, planning, designing, implementing initiatives related to McKesson RxO. Develops effective relationships with client engagement managers and ancillary departments through multiple channels. Identifies opportunities. Build approaches to solve complex customer challenges managing, cost, risk and value.
**Onsite support at customer locations in Baltimore MD will be required **
ESSENTIAL FUNCTIONS:
Customer Support
  • Works in a self-directed professional environment and provides best in class services and support for McKesson RxO Customers
  • Accountable for understanding the McKesson RxO Master Services Agreement commitments and for flawless execution of the agreement and on-boarding of new McKesson RxO opportunities.
  • Provide support on all day-to-day issues for McKesson RxO Services in collaboration with McKesson's PAS Reps, Revenue Analyst and/or Analytics Analyst
  • Participate in MHS and RxO sales team presentations to further enhance business growth opportunities, enhance selling skills and gain knowledge of customer.

Services Management
  • Consults with the other members of the McKesson RxO team in reviewing analysis, validating and documenting revenue/reimbursement and patient assistance opportunity.
  • Decides which drugs and patients to work at each health system facility by pre-screening and qualifying each for the various PAP programs, creates own work schedule, responsible for prioritizing work to accomplish contractual outcomes
  • Use knowledge and expertise to analyze, implement, monitor and document pharmacy reimbursement/revenue identified value, realized value and missed opportunity
  • Provide customer engagement including responsible for direct purchase, metrics, providing reports, creating custom views, ensuring most up to date accounts are in Spend Analytics, and providing customer insights for analytics solutions
  • Works in a self-directed and autonomous professional environment. Makes daily decisions and uses sound judgment on the recovery work processes, prioritizes customers and recovery management to maximize revenues.
  • Develop and implement process improvement recommendations to satisfy business unit functions and goals

Engagement
  • Builds relationships by communicating frequently with professional medical personnel (doctors, nurses, pharmacists, pharmacy technicians, pharmacy buyers, patient financial advocates, revenue integrity team, billing/financial services team) to gain support and compliance with RxO services.
  • Participates and presents at customer quarterly review meetings the success of McKesson RxO and discuss challenges and resolutions to make the program better at their facilities.
  • Responsible for leading customer trainings and understanding customer expectation.
  • Responsible to troubleshoot and coordinate resolution with the customer on all customer related processes or reports.
  • Follow up with customers on any outstanding realized value or missed opportunities

Minimum Requirements
  • 3+ years of customer focused Client/Account Management experience

Critical Requirements
  • Must have strong computer skills with proficiency in MS Office Suite
  • Must have strong analytical and problem-solving skills
  • Must have strong verbal and written communications skills with the ability to present and communicate with healthcare professionals at all levels with professional, engaging and confident demeanor
  • Successful experience in a dynamic environment with the ability to navigate organizational complexity and change
  • Must have strong understanding of confidentiality of patient records and HIPAA compliance
  • Ability to be self-directed and autonomous and able to work effectively independently
  • Must have ability to manage multiple, concurrent projects and priorities effectively and continue to meet deadlines

Additional Knowledge & Skills
  • Bachelor's Degree preferred; Master's Degree is a plus
  • Healthcare, Reimbursement or Account Management industry experience preferred.
  • Patient Assistance experience a plus
  • Hospital systems experience a plus
  • Must maintain the McKesson ICARE standards of behavior at all times

Education
  • Bachelor's degree in healthcare, finance, or related experience; Master's Degree is a plus

Physical Requirements
  • General Office Demands

Career Level: P2
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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