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Patient Access Associate Jobs in Fishers, IN (NOW HIRING)

RIVERVIEW HOSPITAL

Patient Access Specialist

Westfield, IN

$16.50 - $22/hr

Responsible to train other Patient Access Associates in all duties. * Must be able to perform other duties as assigned. * SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must ...

Riverview Health

Patient Access Specialist

Westfield, IN · On-site

$16.50 - $22/hr

Responsible to train other Patient Access Associates in all duties. * Must be able to perform other duties as assigned. * SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must ...

Riverview Health

Patient Access Specialist

Noblesville, IN · On-site

$16.25 - $21.50/hr

Responsible to train other Patient Access Associates in all duties. * Must be able to perform other duties as assigned. * SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must ...

Riverview Health

Patient Access Specialist

Noblesville, IN · On-site

$16.25 - $21.50/hr

Responsible to train other Patient Access Associates in all duties. * Must be able to perform other duties as assigned. * SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must ...

Riverview Health

Patient Access Specialist

Noblesville, IN

$16.25 - $21.50/hr

Responsible to train other Patient Access Associates in all duties. * Must be able to perform other duties as assigned. * SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must ...

R1

US-Patient Access Assoc I

Indianapolis, IN · On-site

$16.12 - $23.21/hr

Determines work priorities on assigned shifts. Assist with supporting associates on new procedures and duties to be performed.Performs other duties as assigned by Patient Access Manager or Team Lead ...

R1

US-Patient Access Assoc I

Indianapolis, IN · On-site

$16.12 - $23.21/hr

... associates on new procedures and duties to be performed. • Performs other duties as assigned by Patient Access Manager or Team Lead as needed. Education Level High School - Equivalent experience ...

R1

US-Patient Access Assoc I

Indianapolis, IN · On-site

$16.12 - $23.21/hr

... associates on new procedures and duties to be performed. • Performs other duties as assigned by Patient Access Manager or Team Lead as needed. Education Level High School - Equivalent experience ...

R1 RCM

US-Patient Access Assoc I

Indianapolis, IN · On-site

$16.12 - $23.21/hr

... associates on new procedures and duties to be performed. • Performs other duties as assigned by Patient Access Manager or Team Lead as needed. Education Level High School - Equivalent experience ...

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Patient Access Associate information

See Fishers, IN salary details

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How much do patient access associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient access associate in Fishers, IN is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What are the most commonly searched types of Patient Access jobs in Fishers, IN? The most popular types of Patient Access jobs in Fishers, IN are:
What cities near Fishers, IN are hiring for Patient Access Associate jobs? Cities near Fishers, IN with the most Patient Access Associate job openings:
Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Fishers, IN as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,972 per year, or $18.3 per hour.

Patient Access Specialist

RIVERVIEW HOSPITAL

Westfield, IN

$16.50 - $22/hr

Full-time

Re-posted 28 days ago

Riverview Health rating

6.1

Company rating: 6.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

846th of 1,055 rated hospitals

Job description

Job Responsibilities

  • Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
  • Advise and coordinate patient account information with other department staff, clinical staff and or UR/Case management. Ability to work well under pressure and remain calm while maintaining positive patient and physician relations.
  • Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
  • Calls insurance companies for precertifications and authorizations. Serves as a patient resource in matters concerning up-front collections based upon covered benefits and in accordance with hospital policy.
  • Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
  • Maintain compliance with EMTALA and HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
  • The Patient Access Specialist will be trained to work all areas of Patient Registration and Switchboard daily operations. Responsible to train other Patient Access Associates in all duties.
  • Must be able to perform other duties as assigned.
  • SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must maintain an annual appraisal score of 2.0 or greater. Consistently, be able to register 40 patients per 8-hour shift with the possibility of more than 40 if work load dictates. If working non-patient registrations during this 8-hour shift, consistently register around 60 per day. Each Specialist is expected to maintain a 3% or less weekly error rate.

Education Requirements

  • Minimum: High School Diploma or equivalent.
  • Preferred: High School Diploma and Certified HealthCare Access Associate (CHAA) Certification or national recognized PFS Certification

Experience Requirements

  • Minimum: Three (3) or more years of customer service or related experience.
  • Preferred: Three (3) or more years of experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification Requirements

  • Minimum: None

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