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Patient Access Associate Jobs in Delaware (NOW HIRING)

Energy Jobline ZR

Nuclear Med Tech in Lewes

Lewes, DE · On-site

$36.57 - $56.68/hr

... patient access. Verify accurate order entry and supply charging. Follow department, infection-control, regulatory, and patient-safety standards. Requirements Associate degree in Nuclear Medicine ...

VCA Animal Hospitals

Associate Veterinarian

Dover, DE · On-site

Patient mix * 65% sick * 35% wellness Who we look for * People obsessed with pets and their care ... With access to endless resources, we continuously learn and share knowledge to build fulfilling ...

VCA Animal Hospitals

Associate Veterinarian

Dover, DE · On-site

Patient mix * 65% sick * 35% wellness Who we look for * People obsessed with pets and their care ... With access to endless resources, we continuously learn and share knowledge to build fulfilling ...

VCA Animal Hospitals

Associate Veterinarian

Newark, DE · On-site

Patient mix Who we look for * People obsessed with pets and their care * Dedicated experts who want ... With access to endless resources, we continuously learn and share knowledge to build fulfilling ...

VCA Animal Hospitals

Associate Veterinarian

Newark, DE · On-site

Patient mix Who we look for * People obsessed with pets and their care * Dedicated experts who want ... With access to endless resources, we continuously learn and share knowledge to build fulfilling ...

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Patient Access Associate information

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How much do patient access associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient access associate in Delaware is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

Is being a patient access associate a stressful job?

Patient Access Associates often work in fast-paced healthcare environments, managing patient check-ins, scheduling, and insurance verification. The job can be stressful during busy periods or when handling difficult patients, but strong organizational skills and attention to detail help manage workload and reduce stress levels.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. It offers opportunities for entry-level employment, customer service skill development, and can lead to advancement within healthcare administration. The job typically requires strong communication skills and attention to detail, with some positions offering certification options to enhance career prospects.
More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Delaware?

The most popular types of Patient Access jobs in Delaware are:

What cities in Delaware are hiring for Patient Access Associate jobs?

Cities in Delaware with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,376 per year, or $19.4 per hour.

Patient Services Representative

Westside Family Healthcare Inc

Wilmington, DE

$17 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.


Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.


Our Mission: To improve the health of our communities by providing equal access to quality healthcare Our Vision: Achieve health access for all
Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.


RESPONSIBILITIES:

  1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
  2. Verify and update patient demographic and payer information in electronic medical record system
  3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
  4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
  5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
  6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
  7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
  8. Demonstrates outstanding professional telephone management skills
  9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
  10. Protects patients' rights of confidentiality; mandatory familiarity with HIPAA


Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. One year of work experience in customer service
  3. Experience using Microsoft Office software

PREFERRED OBJECTIVE QULIFICATIONS

  1. Fluency in written and spoken English and in spoken Spanish
  2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
  3. Six months of experience using electronic medical record software


Apply