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How much do patient access associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for patient access associate in Connecticut is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What are the most commonly searched types of Patient Access jobs in Connecticut? The most popular types of Patient Access jobs in Connecticut are:
What cities in Connecticut are hiring for Patient Access Associate jobs? Cities in Connecticut with the most Patient Access Associate job openings:
Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,376 per year, or $18.4 per hour.

Central Financial Clearance - Patient Access Associate I - 40hrs

Connecticut Children's

Hartford, CT • On-site

Other

Re-posted yesterday

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

220th of 1,059 rated hospitals

Job description


Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's.
Responsibilities
Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPPA Policies.
Registration:
  • Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
  • Verifies all required insurance and billing information and uses the proper payer plan codes.
  • Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
  • Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
  • Makes corrections and updates patient information in ADT systems as necessary.
  • Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
  • Follows-up on open items to resolve outstanding issues and complete the file.
  • Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.
Scheduling:
  • Schedule routine appointments either in person or via telephone.
  • Creates/inputs routine department provider appointments.
  • May schedule/coordinate appointments with other areas of the hospital.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families.
    Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.
Front Office (Check-In):
  • Arrives patients for their appointment in the ADT system.
  • Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
  • Check out process including scheduling or rescheduling future appointments.
  • Answers telephone and triage calls for the department.
  • Ensure all consent and privacy forms are signed.
  • Works directly with DCF to obtain appropriate signatures/legal guardian information.
  • Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
  • Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
  • Other front office duties as required.
Financial:
  • Verifies insurance plans using the various methods available such as, RTE, web-based, & telecommunications.
  • Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans.
  • Refers patients/ families to DSS and/or Financial Counselor for assistance.
  • Post payments in ADT system, provide receipts.
  • Identifies those patients without adequate insurance coverage.
  • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
  • Demonstrates cultural sensitivity in all interactions with patients/families.
  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's standards.
Qualifications
Education and/or Experience:
  • Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
  • Experience Required: 3-5 years directly related customer service experience required.
Education and/or Experience Preferred:
  • Education Preferred: Associate's degree preferred.
  • Experience Preferred: Healthcare experience preferred.
Knowledge, Skills and Abilities:
Knowledge of:
  • Working knowledge of MS Word and Excel.
  • ADT systems and Insurance Verification systems (EPIC preferred).
  • Knowledge of Managed Care, referral/pre-certification/ authorization process.
  • HIPAA
Skills:
  • Computer, typing, data entry.
  • Excellent telephone and communication skills
Ability to:
  • Handle a fast-paced, high-volume environment.
  • Work in a team environment alongside multiple disciplines.

About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

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