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We're looking for a IS Technology Business Partner, someone who's ready to grow with our organization. In this position, you'll be a key member of the IS leadership team that will serve as a strategic partner between Information Services and the Austin Texas Children's Hospital. This role builds trusted relationships with leaders and frontline stakeholders to understand business priorities, translate needs into technology enabled solutions, and ensure value realization from IT investments. 
In addition, you'll help position the hospital as an innovative hub to pilot, test, and explore advanced technology solutions (e.g., digital health, automation, AI-enabled workflows) in partnership with technology vendors and internal leaders).

Think you've got what it takes?

Job Duties & Responsibilities
    Serves as the primary IT relationship owner for assigned service lines/departments and establishes regular engagement cadences and stakeholder forums
    Develops a deep understanding of clinical and business workflows, pain points, performance measures, and regulatory constraints
    Acts as a trusted advisor to leaders on technology strategy, opportunities, constraints, and tradeoffs
    Leads demand intake by clarifying the problem statement, scope, expected outcomes, and constraints, ensuring requests align with organizational priorities
    Partners with PMO and product teams to size requests (effort, complexity, dependencies, total cost of ownership) and prepares intake materials for prioritization forums
    Supports portfolio governance by tracking decisions, sequencing work, and communicating outcomes back to stakeholders
    Co-develops multi-quarter roadmaps with business owners and IT product/service teams, ensuring alignment with clinical quality, patient experience, growth, and financial stewardship goals
    Defines success metrics (e.g., safety, throughput, access, adoption, satisfaction, revenue protection, cost reduction) and establishes measurement plans
    Supports benefits realization by monitoring progress post go-live, identifying adoption barriers, and coordinating optimization
    Translates business needs into clear requirements and user stories, facilitating solution design sessions with clinical/operational SMEs and IT teams
    Ensures solutions are designed with human-centered workflows, appropriate change management, and fit-for-purpose training and communications
    Partners with clinical informatics and application teams to promote standardization, configuration-first approaches, and reduction of unwarranted variation
    Ensures initiatives incorporate privacy, security, and compliance requirements (e.g., HIPAA), including vendor risk considerations and data handling expectations
    Identifies and escalates operational or patient safety risks related to technology changes and coordinates with appropriate governance, security, and clinical leaders
    Reviews service performance trends (incidents, requests, problems, SLAs) with supported areas, identifies root causes, and coordinates improvement plans
    Promotes disciplined lifecycle practices (upgrades, patching, decommissioning, contract renewals) and supports communication of planned changes and downtime
    Partners with sourcing, legal, security, and IT owners to support vendor evaluations, product selection, and renewal conversations
    Helps ensure vendor-delivered solutions meet clinical and operational requirements and that support models are understood
    Welcomes and coordinates opportunities to partner with technology vendors to evaluate emerging capabilities, structuring pilots and proofs of concept with clear success criteria, security and privacy reviews, and clinical/operational sponsorship

Skills & Requirements
    Bachelor's Degree required
    Master's Degree preferred
    Experience in healthcare IT, digital health, clinical informatics, IT consulting, or IT service delivery (7 years) required
    Experience partnering with clinical and/or operational leaders to deliver technology-enabled process improvement required
    Experience with portfolio intake, project delivery, product management, or business analysis in a complex environment required

Good to have:
    Experience supporting one or more of the following: ambulatory operations, revenue cycle, perioperative services, radiology, lab/pathology, nursing, patient access, or supply chain preferred
    Experience with data/analytics enablement (data governance, self-service bi, dashboards) and/or integration/interoperability (HL7, FHIR concepts) preferred
    Formal training or certification in project management or process improvement (PMP, agile, lean/six sigma) and/or ITIL preferred
    Experience participating in technology governance or prioritization councils in a healthcare setting preferred
 

Texas Children's presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children's Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children's Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.