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Passport Support Associate Jobs in Washington, DC

CGI Inc.

Support Associate Level IV

Washington, DC · On-site

$19.25 - $25/hr

Support Associate Level IV Category: Administration Main location: United States, District of ... S. Passport. • Use TDIS and determine quality and correctness of prepared Passports, maintain ...

kgs

Records Support Associate III

Washington, DC · On-site

$19.25 - $25/hr

The Records Support Associate Level III leads and manages a team of Records Support Associates ... Serves in critical roles in Passport S/TO/RS processing work functions (mail open, cashier, data ...

Koniag, Inc.

Records Support Associate III

Washington, DC · On-site

$19.25 - $25/hr

The Records Support Associate Level III leads and manages a team of Records Support Associates ... Serves in critical roles in Passport S/TO/RS processing work functions (mail open, cashier, data ...

kgs

Records Support Associate III

Washington, DC

$19.25 - $25/hr

The Records Support Associate Level III leads and manages a team of Records Support Associates ... Serves in critical roles in Passport S/TO/RS processing work functions (mail open, cashier, data ...

kgs

Records Support Associate II

Washington, DC · On-site

Passport Applications, Lookout Records and other Consular Vital records as identified by Records ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

kgs

Records Support Associate II

Washington, DC · On-site

Passport Applications, Lookout Records and other Consular Vital records as identified by Records ... Must meet all qualifications requirements of the Records Support Associate Level I. * Excellent ...

PHPSS

Records Support Associate Level II

Washington, DC · On-site

$22 - $24.40/hr

Description Xtreme Solutions is hiring a detail-oriented Records Support Associate II to support ... Scan and process passport and consular records * Perform quality control on electronic documents ...

PHPSS

Records Support Associate Level I

Washington, DC · On-site

$22/hr

Contract Supervisor Records Support Associate Level I About Xtreme Solutions XSI is a leading ... Passport Services. Prepare files for retention, disposition, and retrieval purposes. Assist with ...

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Passport Support Associate information

See Washington, DC salary details

$5

$25

$41

How much do passport support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for passport support associate in Washington, DC is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.21 per hour, depending on experience, location, and employer.

What is a passport support associate?

Passport Support Associates are professionals who assist with the processing and management of passport applications. They handle administrative tasks such as reviewing documents, data entry, customer service, and ensuring applicants meet all necessary requirements. These associates may work in government offices, passport agencies, or contracted facilities, and play a crucial role in helping citizens obtain travel documents efficiently. Their duties often include responding to inquiries, verifying information, and supporting the overall workflow of passport issuance.

What does a passport support associate do?

A passport support associate assists in the production of passports for travelers. As a passport support associate, you work in an office environment, handling various clerical duties such as reviewing passport applications and performing document verification in order to process each application for a new or renewed passport. Your responsibilities include all aspects of the passport application process. In addition to application review and verification of documents, you must operate office equipment to scan documents, enter data, and generate mailing labels, contact customers by phone to verify information, prepare passports, and mail out completed passports along with original copies of travel and identification documents.

What are the key skills and qualifications needed to thrive as a passport support associate?

To thrive as a Passport Support Associate, you need strong attention to detail, organizational skills, and a high school diploma or equivalent. Familiarity with document verification tools, data entry systems, and government databases is typically required. Excellent customer service, communication, and problem-solving abilities help you interact effectively with applicants and colleagues. These skills ensure accurate processing, compliance with regulations, and a positive experience for individuals seeking passport services.

What are some common challenges faced by passport support associates, and how can applicants prepare for them?

Passport Support Associates often face high volumes of applications, tight deadlines, and the need to maintain accuracy while handling sensitive personal information. Applicants can prepare by developing strong organizational skills, attention to detail, and the ability to stay calm under pressure. Familiarity with secure document handling and customer service best practices will also be beneficial, as associates frequently interact with the public and other government staff.

What is the difference between Passport Support Associate vs Visa Support Specialist?

AspectPassport Support AssociateVisa Support Specialist
Required CredentialsCustomer service experience, basic knowledge of passport processingCustomer service experience, knowledge of visa regulations
Work EnvironmentTravel agencies, government offices, customer support centersEmbassies, consulates, travel agencies
Employer & IndustryGovernment agencies, travel companiesEmbassies, immigration firms, travel agencies

The Passport Support Associate primarily assists with passport applications and renewals, focusing on customer service and document processing. In contrast, a Visa Support Specialist handles visa applications, providing guidance on regulations and documentation. Both roles require customer service skills and knowledge of travel documentation but differ in their specific focus areas and regulatory knowledge.

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Passport Support Associate jobs near you
Infographic showing various Passport Support Associate job openings in Washington, DC as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,631 per year, or $25.3 per hour.

Passport Support Associate 3 - $24.65/hr. + Benefits & 401K Match!

Allied Government Solutions

Washington, DC • On-site

$24.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

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Job description

Allied Government Solutions, Inc. is recruiting for multiple positions at the Washington Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!

The Support Associate III's would be an integral part of State and Foreign travel relations. These positions consist of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.

Minimum Job Requirements:

  • Due to the nature of the government contract and clearance requirements, United States citizenship is required.
  • Bachelor's Degree or combination of education and equivalent applicable experience accepted.
  • Ability to pass government-required credit check & Secret clearance investigation (*Please note, this is not an immediate position given the Secret clearance process can take an average of 1-2 months to complete)
  • Team-player with dedicated work ethic
  • Ability to lift and carry 30 pounds
  • Excels in a fast-paced, goal-oriented work environment
  • Great organizational, customer service and interpersonal skills
  • Experience in call center or like environment a plus
  • Effective communication skills; multilingual skills a plus as well!
  • Strong computer, filing and data entry skills
  • Proficiency with MS Word, PowerPoint, Excel and Outlook required.
  • Minimum of (2-5) years of experience in a document processing office setting
  • Preferred Minimum of (2-4) years’ experience in Government contract environment

Additional Job Details:

  • Full-Time, Hourly, Non-Exempt position.
  • Schedule – 1st shift, Mon-Fri, 8:00 AM – 4:45PM (hours may vary)
  • Must be willing and able to work overtime hours as required.
  • Pay Rate: $24.65/hr.
  • Generous benefits package to include Medical, Dental, Vision, HSA/FSA, EAP and Life Insurance. Employee-funded 401K w/401K Match, 11 paid federal holidays, paid sick leave, and paid time off.

**Please Note - Real ID or Passport will be required to enter facility**

If this sounds like your next career opportunity, please submit your resume today!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Allied Government Solutions, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.

Company Description

Allied Government Solutions, Inc. is an SBA HUBZone-certified, woman-owned small business, focused on finding the most effective solutions to the multiple challenges facing government agencies and all companies engaged in government contracting. Our experts possess extensive knowledge and experience in business process management, operations consulting and meeting surge-related demands in a proficient and timely manner.