Description:
About the Position
This part-time position serves as the primary point of contact for the Racquet Center, greeting members and guests, coordinating reservations and programming, supporting retail operations, and promoting the Club's diverse racquets offerings. The ideal candidate is personable, organized, and energized by engaging with others in a fast-paced, hospitality-focused environment.
At Grey Oaks, we believe exceptional service is built on genuine connections. In this role, you will have the opportunity to contribute to a vibrant racquets program while supporting a culture of excellence that has made Grey Oaks one of the nation's most respected private clubs.
This position reports to the Manager, Racquets Operations
About Grey Oaks Country Club
Recognized as one of Florida's premier private clubs, Grey Oaks Country Club opened in 1993 and encompasses the Grey Oaks and Estuary communities, featuring 54 holes of championship golf and exceptional lifestyle amenities. Our Facilities Include:
- 63,000-square-foot East Clubhouse
- Décor enhancements planned for 2026 and beyond
- Newly renovated 12,000-square-foot Golf Pro Shop (2025)
- Golf Performance Center featuring InRange technology
- 10 Har-Tru tennis courts
- 8 pickleball courts with dedicated pavilion
- Recently renovated 30,000-square-foot Wellness Center and Sports Complex (2024)
- Pool Café featuring indoor and outdoor dining overlooking a resort-style pool
Estuary Clubhouse with dining, golf shop, and locker facilities, scheduled for renovation in 2028
With more than 350 team members, Grey Oaks has earned the prestigious Platinum Club of America designation multiple times and is widely recognized as a destination for hospitality excellence and professional development. Located in beautiful Naples, Florida, Grey Oaks is dedicated to creating exceptional experiences for members and guests every day. Learn more at www.greyoakscc.com.
About You
You are enthusiastic about delivering exceptional service and creating memorable experiences. You enjoy building relationships, communicating effectively, and collaborating with others to achieve shared success.
Most importantly, your personal values align with the culture, service standards, and commitment to excellence that define Grey Oaks Country Club.
Requirements:
- Serve as the primary point of contact for member and guest inquiries, both in person and by phone.
- Perform scheduled opening and closing procedures for the Racquets Pro Shop and court facilities.
- Manage reservations for racquet programming, lessons, social play, leagues, and events.
- Coordinate scheduling, availability, and maintenance of the ball machine.
- Promote and register members for tournaments, leagues, instructional programs, and social events.
- Maintain an organized, welcoming, and visually appealing pro-shop environment.
- Assist members and guests with merchandise purchases, special orders, and racquet or paddle re-gripping services.
- Attend departmental staff meetings.
- Support merchandise receiving, stocking, displays, and quarterly inventory processes.
- Follow all Club and departmental policies and procedures.
- Handle member information with the highest level of confidentiality.
- Support the Member Reservations & Experience Lead with club-wide reservation needs when necessary.
- Maintain accurate member records and contact information.
- Observes safety and security procedures and uses equipment and materials properly and ensures that we provide a safe workplace for our team.
- Perform other duties as assigned.
Qualifications
- Previous retail sales or racquets pro shop experience.
- Experience using POS or RPOS systems.
- Proficiency with Microsoft Outlook, Excel, and other business software applications.
- General knowledge of tennis and pickleball.
- Work a flexible schedule, including occasional evenings, weekends, and holidays as needed.
- Ability to understand and follow verbal and written instructions.
- Demonstrated ability to handle member concerns with professionalism, tact, and discretion.
- Excellent organizational skills and attention to detail.
- Ability to stand for approximately 65% of the workday.
- Ability to lift, carry, and move up to 50 pounds.
Compensation & Benefits
We offer a competitive compensation and benefits package for eligible team members, including:
- 401(k) plan with generous employer match
- Comprehensive benefits package
- Professional and supportive work environment
- Opportunities for career growth and advancement
- Employment with one of the nation's most respected private clubs
Grey Oaks Country Club is an Equal Opportunity Employer and a Drug-Free Workplace