Parttime Country Inn Suites Jobs in Madison, WI (NOW HIRING)

$17-19/hr Health Insurance + Bonuses

• Bonuses 
• Flexible schedule 
• Dental insurance 
• Health insurance 
• Vision insurance 
• Short term disability 
• Paid vacation 
• Long Term Disability
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Life Insurance 

•  Provide outstanding customer service to ensure a comfortable and accommodating experience for all guests, supporting team and brand performance objectives. 
• Communicate effectively with management Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs. 
• Complete maintenance work order requests and promptly relay to supervisors. 
• Maintain accurate and timely communication across shifts through both verbal and written communication in logbook. 
• Provide information about hotel services, facilities, and local attractions. 
• Greet and welcome guests, assign rooms, and issue room keys with professionalism and accuracy. 
• Receive and deliver messages promptly and accurately. 
• Present guest folios and process payments for departing guests. 
• Respond promptly to guest issues and resolve complaints using sound judgment and empowered decision-making. 
• Facilitate services such as guest mail, faxes, and photocopying, ensuring accurate billing and timely delivery. 
• Promote and administer guest loyalty rewards program. 
• Maintain a clean and organized front desk, suite shop and lobby area, including restocking supplies and maintaining overall presentation. 
• Assist with meeting room bookings, setup, breakdown, and posting of related charges. 
• Deliver requested amenities (e.g., rollaway beds, cribs, linens) to guest rooms in a timely and courteous manner. 
• Balance cash drawers, prepare deposits with witness verification, and complete end-of-shift procedures. 
• Demonstrate proactive guest engagement and maintain a highly visible presence in public areas. 
• Ensure proper key control procedures are followed. 
• Train and support onboarding of new associates as directed by management. 
• Fully embrace and demonstrate the hotel's service culture and brand values. 
• Complete all shift-specific checklist tasks. 
• Perform additional duties as assigned by leadership. 

• High school diploma or equivalent; hospitality certification or degree preferred. 
• Proven experience in a front desk role, preferably in the hospitality industry. 
• Excellent communication and interpersonal skills. 
• Proficiency in computer systems, including reservation software. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
• Strong organizational skills and attention to detail. 
• Flexibility to work in shifts, including weekends and holidays