Parttime Book Store Jobs in Miami, FL (NOW HIRING)

Summary                                                                                                                                                         

Ensures guest satisfaction by providing courteous and efficientservice.  Responsible for the accurateregistration, posting of charges, and check-out of guests.  Handles guest questions and concerns asrequired by management. Adheres to specific Brand Standards as required. Willbe required to assume position of Person in Charge (PIC) during the overnightshift.

Job Duties                                                                                                                                                       

     Greets guests with genuine and warm spirit of hospitality

     Registers (Check-in) guests in an efficient manner, following Baywood& Brand standards, securing proper method of payment

     Posts transactions to guest and master accounts

     Reviews guest account balance, ensuring that payment is secured

     Reconciles discrepancies between Property Management System (PMS),Housekeeping reports and registration cards

     Reviews arrivals and blocks special requests

     Processes required reports, including down time, high balance, etc.

     Monitors and restocks sundry shop, ensuring consumed items are paidfor; Follows established procedure for removal of expired items.

     Handles guest requests and concerns in courteous and efficient manner

     Coordinates the delivery of guest services by other hotel departmentsand outside businesses

     Processes all incoming and outgoing reservation and cancellationrequests in a timely and efficient manner

     Prepares guest amenities, and ensures delivery in a timely manner

     Handles in-house guest reservation requests such as extension, latecheck-out, and rebooking

     Handles check-out procedures swiftly and accurately and assists guestson departure.

     Maximizes room revenue and occupancy levels through suggestive sellingfor upsell potential and walk in guests

     Stores guest luggage

     Presents to guests accurate information regarding marketing programsapplicable to the hotel, local area, and all hotel functions and outlets

     Handles departmental cash drawer, accounting of monies, credit cardreceipts, guest accounts, and other forms of credit  and cash handling guidelines

     Maintains information and communication sources such as, log book,franchise directories, checklists, and electronic communication

     Operates Private Branch Exchange (PBX switchboard) equipment to handleincoming calls, outgoing calls, wake up calls, do-not-disturbs and the pagingof guests, all while maintaining guest and staff privacy and security

     Operates the franchise terminal and performs designated maintenancetasks 

     Maintains procedures for credit control and handling of financialtransactions

     Maintains guest safety & privacy by adhering to establishedprocedures

     Issues safety deposit boxes for guest use, following security protocol

     Monitors key box, issuing keys to the appropriate staff members. Logsall transactions

     Completes brand specific log and follows brand and Baywood protocol forguest complaints, including escalation to management if needed, and completedfollow up

     Adheres to departmental communication through the effective use ofstaff meetings, log books, and bulletin boards

     Coordinates emergency procedures including evacuations, immediately notifying management of suchoccurrences

     Assists with the relocation of guests, when necessary

     Assists other departments during slow periods

     Audits all accounts to ensure they balance, to include such accounts astray and city ledger, reservation deposits, credit card accounts, and room,food & beverage, and banquet charges.

     Transfers charges and deposits to master accounts.

     Closes necessary accounts at month end.

     Prepares final reports of all daily revenue summaries.

     Posts all room and tax revenues and late charges, including No-Shows.

     Insures all revenues, adjustments, taxes and gratuities are accuratelydistributed from POS system (at some properties)

     Changes system date.

     Follows all company policies and procedures as outlined in PolicyManual.

     Responsible for Life Safety Procedures and equipment

     Participates (at some properties) in Manager on Duty schedule.

     Additional duties may be added at any time at the discretion ofmanagement.

Consistentlymodels the behavior of a 'Baywood Ambassador' who:

     Maintains a professional image, including grooming, verbiage, and bodylanguage, at all times.

     Warmly greets both guests and coworkers (using the 10/5, first and lastrule) every time they come in contact.

     Actively listens to guests, responding appropriately to their questionsand/or concerns. Seeks guidance and/or assistance from others to ensuresatisfaction.

     Fosters teamwork by offering assistance to others, as needed.

     Continuously monitors the surroundings at work, in order to identifyany cleanliness, safety, security, or building upkeep issues. Reportsdiscrepancies to the proper department.

     Contributes to a safe work environment by following proper safetyguidelines in matters of attire, utilizing protective gear, and followingsafety procedures.

     Recommends other Baywood properties to our guests, when appropriate.

     Makes a genuine effort to identify and seize each golden opportunity to'WOW the guest!' demonstrating our motto 'It's Better at Baywood!'

Education:

       High School diploma

Certifications / Licenses:

       TIPS, or similar approved, alcoholserver training certification (as required)

Experience:

       Previous hotel Front Deskexperience preferred; however, ability gained through 2+ years relatedemployment (customer service) or on-the-job training may substitute for actualFront Desk experience.

Additional Skills:

       Ability to multi-task

       Ability to communicateeffectively, both written and oral

       Bilingual (Spanish & English)preferred, depending on geographic market

       Ability to work the shiftsrequired for the position

    Ability to learn and adhere toBrand & Baywood Hotels' standards

    Ability to take information fromvarious sources and determine a responsible course of action

    Ability to understandinterdepartmental relationships

    Ability to operate officeequipment and industry specific software (PMS) 

    Ability to remain calm duringstressful situations

Physical Demands

    Walking and Standing: 100%(Must be able to stand for the entire shift, usually 8 hours)

    Sitting: Rarely

    Bending, Stooping, Reaching: Occasionally

    Lifting, Push/Pull: 40 lbsinfrequently

    Driving: Rarely

    Traveling: None

Environmental Conditions:

    Inside: Protection from weatherconditions but not temperature changes

    Outside: Rarely