Performs clerical functions to the Boys Town Residential Treatment Center (RTC) during days, evenings, weekends and holidays to include answering unit phones, receiving visitors, checking in youth belongings, assisting with admission record, scanning youth medical record, maintaining youth roster, ordering supplies and various other reports to assist the program.
Part Time:
Evening: 4 PM to 830 PM
Every other weekend; 10 AM to 830 PM
Full Time: Monday through Friday 7:45am to 4:15pm
MAJOR RESPONSIBILITIES & DUTIES:
Customer Services:
- Answers the telephone in a prompt and courteous manner. Sets priorities for response and communicates with the appropriate personnel, assuring confidentiality.
- Receives and screens visitors as they arrive.
- Maintaining positive interactions with external and internal consumers.
- Being a resource for staff regarding Next Gen, phone and computer systems, all office equipment and maintenance orders.
Maintain Youth Belongings and Medical Record:
- Completes inventories of youth belongings upon admission and discharge.
- Builds chart at time of admission.
- Breaks down youth medical records meeting all timelines at discharge.
- Complies with all scanning policies and procedures.
Clerical Duties:
- Produces correspondence, minutes of meetings, maintains databases, produces database queries and reports, develops Excel spreadsheets for conference registrations, and creates Power Point documents for staff, database to create mailing labels from data source.
- Distributes mail and ensures all patient encounters are submitted to Medical Records for billing purposes.
- Maintains a safe and organized work environment that is conducive to an orderly and efficient workflow.
- Performs additional clerical functions and related duties as appropriate to the treatment unit assigned.
Purchase and Maintain Supplies:
- Orders identified supplies from approved vendors for the RTC items.
- Maintains and organizes all storage units and updates storage sheets on-going.
- Complies with Boys Town credit card purchasing policies. Ensures that all purchases made are not taxed and a receipt is kept for reconciling for end-of month.
- Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
Teamwork:
- Provides backup coverage to the Behavioral Health Lobby Receptionist, as needed.
- Exercises good judgment in completing work duties; coordinates work to achieve maximum productivity during the assigned shift; follows-up on matters requiring additional attention and reports exceptions to the appropriate person. Responds appropriately in emergency situations.
- Establishes and maintains cooperative working relationships with co-workers to facilitate appropriate communications necessary for the delivery of quality patient care while assuring confidentiality of patient information.
- Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
Professionalism:
- Displays professionalism through willingness to act as a team member including the ability to receive, implement and solicit feedback from others in a timely manner. Demonstrates effective communication with co-workers, supervisors, and consumers while taking responsibility for personal and professional development through attendance at mandatory staff meetings and training sessions. Models appropriate life skills behaviors including hygiene, grooming, dress, manners, and language.
- Complies with internal and external regulations, policies and procedures.
- Establishes and maintains an environment that encourages teamwork, collaboration, and ethical behavior.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work well with diverse professional staff, outside medical providers, co-workers, and consumers.
- Ability to problem solve and seek assistance in the solution of problems related to position.
- Ability to work with multidisciplinary teams.
- Ability to communicate concisely, both orally and in writing.
- Ability to maintain appropriate levels of confidentiality.
- Ability to demonstrate tolerance to work under adverse conditions such as constant interruptions, inappropriate youth behaviors, and dealing with potential verbal and physical threats from youth.
- Ability to maintain accurate checking and cash accounts.
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent required.
- Minimum of 2 years clerical working experience required.
- Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
- Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
- Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Occasionally requiring exertion of up to 30 pounds of force. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Inside environmental conditions and potential for verbal and physical threats from youth. Exposure to normal childhood diseases. Outside environmental conditions and shopping/unloading in all weather.
Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
