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Part Time Weekend Call Center Jobs in Calgary, AB

GardaWorld

Casual Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

This is a part-time casual on-call position with potential for full time in future. Position we are ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

Showcase

Part Time Sales Associate

Calgary, AB · On-site

Flexible availability - including days, nights, weekends, holidays * Punctual and dependable ... call it retail-tainment! Founded in 1994, in Edmonton, Alberta, Showcase now is coast-to-coast in ...

Wood Automotive Group

Receptionist - PT

Calgary, AB

... Part-time Receptionist to join the Wood Automotive Group! The Wood team believes that its people ... As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we ...

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All JobsCall Center JobsPart Time Weekend Call Center JobsPart Time Weekend Call Center Jobs in Calgary, AB

Part Time Weekend Call Center information

What is the difference between Part Time Weekend Call Center vs Part Time Weekend Customer Service Representative?

AspectPart Time Weekend Call CenterPart Time Weekend Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound/outbound callsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, insurance, retailCommon across retail, tech, healthcare sectors
Search & Comparison IntentFocus on call handling, communication skillsFocus on customer interaction, problem-solving

Both roles involve assisting customers and require similar credentials. The main difference is that a Part Time Weekend Call Center typically involves handling calls in a dedicated call center environment, while a Part Time Weekend Customer Service Representative may work in various settings, including remote, and handle broader customer service tasks. Understanding these distinctions helps job seekers find the role that best matches their skills and preferences.

What are the typical responsibilities and challenges for someone working in a part-time weekend call center position?

In a part-time weekend call center role, your main responsibilities include answering customer inquiries, resolving issues, and documenting interactions, often across multiple channels such as phone, email, or chat. A common challenge is managing high call volumes, especially during peak weekend hours, while maintaining excellent customer service. You’ll often work independently but also collaborate with team members and supervisors to ensure complex issues are escalated and resolved efficiently. Flexibility and adaptability are important, as weekend shifts may require handling a wide variety of customer needs.

What are part time weekend call center jobs?

Part time weekend call center jobs involve working in a customer service or support role, typically answering phone calls, responding to inquiries, or providing assistance to customers during weekends. These positions are ideal for individuals seeking flexible work schedules or supplemental income. Duties may include troubleshooting issues, processing orders, or providing product information, all while maintaining a professional and helpful demeanor. Call centers may serve a variety of industries, such as retail, healthcare, or telecommunications.

What are the key skills and qualifications needed to thrive as a Part Time Weekend Call Center Representative, and why are they important?

To thrive as a Part Time Weekend Call Center Representative, you need strong verbal communication skills, basic computer literacy, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is typically required. Patience, active listening, and problem-solving abilities help you excel in handling customer inquiries and complaints. These skills ensure efficient, high-quality service and customer satisfaction during critical weekend hours.
Part Time Weekend Call Center jobs near you
Infographic showing various Part Time Weekend Call Center job openings in Calgary, AB as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Casual Control Centre Operator

GardaWorld

Calgary, AB • On-site

CA$22 - CA$23/hr

Full-time, Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 405 frontline employees who took The Breakroom Quiz

87th of 114 rated security

Job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a part-time casual on-call position with potential for full time in future.

Position we are looking at filling:

  • Casual Position – 12-Hour Rotational Shifts

    This role follows a rotating monthly schedule between days and nights, with staggered shift times:

    • Day Shifts: 06:00–18:00 or 06:45–18:45

    • Night Shifts: 18:00–06:00 or 18:45–06:45

    Casual employees will be scheduled to cover book-offs, vacation coverage, and other operational needs.

    We are currently seeking individuals who have an open availability any day of the week and can be flexible to work both day and night shifts

Job Benefits

  • We offer wages starting at $22-$23/hr
  • Opportunities to grow alongside GardaWorld 
  • Continuing education through GardaWorld Campus 
  • Corporate discounts 

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent 
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure 
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check 

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