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Part Time Weekend Call Center Representative Jobs in Ohio

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

The retention of this knowledge is a critical part of cross training the call center personnel ... TridentCare offers a competitive wage and robust benefit package to full time employees . Part time ...

ehfamily

Service Center - Part Time

Galion, OH · On-site

Must be available to be scheduled between 20-30 hrs a week, including nights and weekends, based on ... Service Center and Cash Office experience preferred, but not required. We will train. * Physical ...

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Part Time Weekend Call Center Representative information

What does a part time weekend call center representative do?

A Part Time Weekend Call Center Representative is responsible for handling incoming and outgoing customer calls during weekend shifts. Their primary duties include answering customer inquiries, providing information about products or services, resolving issues, and recording details of conversations. They may also perform data entry, follow up on customer requests, and escalate complex problems to supervisors when necessary. This role often requires excellent communication skills, patience, and the ability to work efficiently under pressure. Typically, these representatives work set hours on Saturdays and Sundays, with flexibility depending on the employer’s needs.

What are some common challenges faced by part time weekend call center representatives, and how can they be effectively managed?

Part-time weekend call center representatives often encounter high call volumes and customers with urgent concerns, as many businesses experience increased activity on weekends. Balancing customer needs with limited shift hours can be challenging, but effective time management and clear communication are key. Additionally, adapting quickly to varying customer issues and collaborating remotely with weekday staff helps ensure smooth handovers and consistent service. Building strong problem-solving skills and staying up-to-date with company information can make the role both manageable and rewarding.

What are the key skills and qualifications needed to thrive as a part time weekend call center representative, and why are they important?

To thrive as a Part Time Weekend Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, usually with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, resilience, and a positive attitude are important soft skills to handle high call volumes and diverse customer concerns effectively. These skills ensure efficient customer service, high satisfaction, and smooth operations during peak weekend hours.

What is the difference between Part Time Weekend Call Center Representative vs Part Time Customer Service Agent?

AspectPart Time Weekend Call Center RepresentativePart Time Customer Service Agent
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or remote
Employer & IndustryTelecommunications, insurance, retailRetail, telecommunications, service industries
Search & Comparison IntentCustomer support, inbound calls, part-time weekend workCustomer service, support roles, part-time work

Both roles involve assisting customers via phone, often requiring similar skills and training. The main difference is that Part Time Weekend Call Center Representatives specifically work during weekends, while Customer Service Agents may have varied schedules. Both positions are suitable for individuals seeking part-time roles in customer support within call centers or related industries.

What cities in Ohio are hiring for Part Time Weekend Call Center Representative jobs?

Cities in Ohio with the most Part Time Weekend Call Center Representative job openings:

Part Time Weekend Call Center Representative jobs near you

Emergency Rep - Liberty Evening Shift

Cincinnati Children's Hospital

Liberty Township, OH • On-site

$15.50 - $21.31/hr

Part-time

Re-posted 5 days ago

Cincinnati Children's Hospital Medical Center rating

7.3

Company rating: 7.3 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

389th of 1,061 rated hospitals

Job description

Description:

Expected Starting Salary: $17-19

SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.

REPRESENTATIVE RESPONSIBILITIES

Patient Responsibility
Responds to communication systems/patient alarms and executes with a sense of urgency. Ensures that within the division, all areas are organized and present a safe, accessible, effective, and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at front desk and on the unit. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows up to ensure completion. Collaborates with clinical, admitting information systems, and environmental services staff to coordinate efficient patient flow. Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration and documentation for admission, scheduling, discharge, and short stay. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

Systems & Process
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Safety
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

Patient Information
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

Qualifications:

EDUCATION/EXPERIENCE

Required:

  • High school diploma or equivalent
  • 1 year of work experience in a related job discipline

Unique Skills:

  • Computer and Windows software application proficient. Keyboarding/typing/mouse proficient
Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability

What Cincinnati Children's Hospital Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cincinnati Children's Hospital Medical Center

Sourced by ZipRecruiter

Cincinnati Children's Hospital Medical Center, located in Cincinnati, OH, US, is a premier pediatric hospital renowned for its exceptional clinical services, research programs, and medical education. The healthcare institution, founded in 1883, holds a sterling reputation in the industry, with a mission to improve child health and transform delivery of care through fully integrated, globally recognized research, education and innovation. As one of the oldest and most distinguished pediatric hospitals in the United States, Cincinnati Children's continues to offer a broad range of high-quality, compassionate care to children in the community and around the globe. As a testament to its dedication, it has consistently been ranked among the top three US pediatric hospitals by U.S. News & World Report.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1883

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