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Part Time Virtual Customer Service Representative Jobs in Baltimore, MD

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt COMPENSATION: * $15 - $18 per hour * Sunday $1 premium JOB SUMMARY: To provide and ...

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Part Time Virtual Customer Service Representative information

See Baltimore, MD salary details

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How much do part time virtual customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for part time virtual customer service representative in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Part Time Virtual Customer Service Representative vs Part Time Remote Customer Support Specialist?

AspectPart Time Virtual Customer Service RepresentativePart Time Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experience preferredHigh school diploma or equivalent; customer support experience often required
Work EnvironmentHome-based, virtual setting with computer and internet accessHome-based, virtual environment with similar tools and setup
Employer & Industry UsageCommon in retail, telecom, and service industriesUsed in tech, e-commerce, and service sectors
Search & Comparison IntentPeople comparing virtual customer service roles for part-time workIndividuals seeking remote customer support jobs with similar duties

Both roles involve providing customer assistance remotely, often requiring similar skills and credentials. The main difference lies in the job title used by employers and industry preferences. They are often interchangeable in job searches for part-time virtual customer support roles.

Infographic showing various Part Time Virtual Customer Service Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Representative

Redner's

Bel Air, MD • On-site

$15 - $18/hr

Part-time

Re-posted 7 days ago


Redner's Markets rating

6.0

Company rating: 6.0 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

61st of 124 rated grocery stores


Job description

POSITION TITLE: Customer Service Manager
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
COMPENSATION:
  • $15 - $18 per hour
  • Sunday $1 premium

JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks.
8) Keep store management and scan coordinator informed of all pricing problems.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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