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Part Time Virtual Call Center Jobs in Maple Grove, MN

QualDerm Partners

General Dermatologist

Edina, MN · On-site

$400K - $600K/yr

Exceptionally flexible part-time OR full-time schedules * Highly trained, centralized support staff including : Centralized call center taking care of all patient appointments and call backs ...

Lap of Love

Part-Time House Call Veterinarian

Eagan, MN · On-site

$55K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Minneapolis, MN ...

Lap of Love

Part-Time House Call Veterinarian

Eagan, MN · On-site

$55K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Veterinarian Salary Range : Part-time (2-day/week) opportunities available in the Minneapolis, MN ...

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All JobsCall Center JobsPart Time Virtual Call Center JobsPart Time Virtual Call Center Jobs in Maple Grove, MN

Part Time Virtual Call Center information

What are common challenges faced by part time virtual call center agents, and how can they be managed?

Part-time virtual call center agents often face challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and handling high call volumes during peak hours. To address these challenges, it's helpful to set up a dedicated, quiet workspace, establish a consistent schedule, and use productivity tools to stay organized. Frequent communication with supervisors and team members through chat or video meetings also helps maintain a sense of connection and support.

What is a part time virtual call center?

Part time virtual call center jobs involve handling customer service, sales, or support calls remotely from your own location, rather than at a physical call center. These roles typically require you to answer phone calls, respond to customer inquiries, and sometimes handle chat or email communications. Working part time means you have a set number of hours per week, often with flexible scheduling options. All you usually need is a reliable internet connection, a computer, and good communication skills. Virtual call center jobs are popular for those seeking work-from-home opportunities and flexible hours.

What skills and qualifications are needed to thrive as a part time virtual call center representative?

To thrive as a Part Time Virtual Call Center Representative, you need strong communication skills, active listening, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and teleconferencing tools is typically required. Exceptional patience, problem-solving abilities, and time management help you stand out in this remote role. These skills ensure efficient service, customer satisfaction, and effective handling of diverse inquiries while working remotely.

What is the difference between Part Time Virtual Call Center vs Customer Service Representative?

AspectPart Time Virtual Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote, depending on employer
Required CredentialsBasic computer skills, headset, sometimes prior call center experienceHigh school diploma, communication skills
Employer & Industry UsageCall centers, customer support companiesRetail, telecom, service industries
Work HoursPart-time, flexible schedulingVaries, often full-time or part-time shifts

Both roles involve assisting customers via phone or online, but Part Time Virtual Call Center positions are typically remote, flexible, and focus on call center tasks, while Customer Service Representatives may work in-office or remotely, handling broader customer support duties. The roles often overlap in skills and industry usage, but the virtual call center role emphasizes remote, part-time work with specific call handling responsibilities.

What are the most commonly searched types of Virtual Call Center jobs in Maple Grove, MN? The most popular types of Virtual Call Center jobs in Maple Grove, MN are:
What are popular job titles related to Part Time Virtual Call Center jobs in Maple Grove, MN? For Part Time Virtual Call Center jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Part Time Virtual Call Center jobs in Maple Grove, MN look for? The top searched job categories for Part Time Virtual Call Center jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Part Time Virtual Call Center jobs? Cities near Maple Grove, MN with the most Part Time Virtual Call Center job openings:
Part Time Virtual Call Center jobs near you
Infographic showing various Part Time Virtual Call Center job openings in Maple Grove, MN as of August 2026, with employment types broken down into 100% Part Time. Highlights an 90% In-person, and 10% Remote job distribution.

Switchboard/Contact Center

Fairview Health Services

Saint Paul, MN • On-site

$20.83 - $29.40/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Fairview Health Services rating

7.8

Company rating: 7.8 out of 10

Based on 250 frontline employees who took The Breakroom Quiz

131st of 887 rated healthcare providers

Job description

Job Overview
Join us in providing and supporting outstanding care to our patients and community!
This is much more than a switchboard role. If you like the satisfaction of providing great customer service and resolution - whether it's a simple phone call or the urgency of dealing with an emergency code call that cannot wait - this position is a nice mix of both!! If you like a broad customer base, this position will provide you with that as well - callers will vary from patients and family members to doctors and other health care providers (and everything in between). Your day will go by fast, but you will have a sense of satisfaction having worked through each situation and providing the customer service that Fairview strives to provide. This position will work in our Contact Center located out of our Midway Campus in St. Paul, MN. This site provides free street level lot parking along with 24x7 security to provide safety to our employee and visitors.
Fairview is an award-winning nonprofit health care system with more than 24,000 employees and 2,300 aligned physicians. Based in Minneapolis, we provide exceptional, coordinated health care-from preventing illness and injury, to dealing with the most complex medical conditions. Hardworking, innovative, dedicated employees are critical to our future as we seek to improve the health of the communities we serve.
Position Schedule:
This position is a benefits-eligible, part-time OVERNIGHT (.9 FTE / 72 hours in a two-week pay cycle) with primary schedule (after training period) as follows
  • 11:00 PM to 7:00 AM
  • Week 1 - Monday, Wednesday, Thursday
  • Week 2 - Monday, Wednesday, Thursday, Friday, Saturday, Sunday

This position will work every other weekend and holidays will be required on a rotation.
Paid Training Schedule (the first 4 weeks will be training and the schedule is as follows)
  • Weeks 1 & 2: Monday thru Friday 8:00 am to 4:30 pm
  • Weeks 3 & 4: Monday thru Friday 10:30 am to 7:00 pm

Responsibilities
  • Answer all incoming phone calls from our 10 metro hospitals 24x7
  • Assist physicians, patients, staff and visitors with their needs
  • Acts as a liaison for afterhours physician answering services
  • Activates time sensitive emergency codes across our system
  • Operation of PC windows-based computers and related applications
  • Ability to handle high volume of phone calls
  • Utilizes paging applications to communicate to providers and hospital response teams
  • Effectively copes with change; comfortably adjusts to alterations in work activities; able to decide and act with limited information; effectively handles risk and uncertainty in ambiguous situations.
  • Performs overhead announcements at our hospitals
  • Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers.
  • Shown ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Required
  • Six months or more experience in customer service
  • Data entry/keyboarding skills
  • Ability to multi-task
  • Ability to work independently
  • Good time management skills

Preferred
  • Post secondary education
  • One or more years call center customer service experience
  • One or more years customer service in a health care setting using medical terminology
  • Performs overhead announcements at our hospitals
  • Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers.
  • Shown ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

What Fairview Health Services employees say

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About Fairview Health Services

Sourced by ZipRecruiter

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University's deep history of clinical innovation and training with Fairview's extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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