Child Care Scholarship Program SME Duration: Part-time Location: Columbia, MD (Remote) Description ... Case management systems * CRM platforms such as Salesforce Service Cloud * Document management and ...
Child Care Scholarship Program SME Duration: Part-time Location: Columbia, MD (Remote) Description ... Case management systems * CRM platforms such as Salesforce Service Cloud * Document management and ...
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Part Time Salesforce Security information
See salary details
$40.5K - $50.9K
1% of jobs
$50.9K - $61.3K
6% of jobs
$61.3K - $71.7K
11% of jobs
$76.4K is the 25th percentile. Wages below this are outliers.
$71.7K - $82.1K
16% of jobs
$82.1K - $92.5K
16% of jobs
The median wage is $92.9K / yr.
$92.5K - $103K
15% of jobs
$103K - $113.4K
11% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$113.4K - $123.8K
9% of jobs
$123.8K - $134.2K
7% of jobs
$134.2K - $144.6K
5% of jobs
$144.6K - $155K
3% of jobs
$40.5K
$98.9K
$155K
How much do part time salesforce security jobs pay per year?
What are the most commonly searched types of Salesforce Security jobs?
The most popular types of Salesforce Security jobs are:
Part-time
Re-posted 16 days ago
Job description
Duration: Part-time
Location: Columbia, MD (Remote)
Description:
We are seeking an experienced Child Care Scholarship (CCS) / Child Care Subsidy Subject Matter Expert (SME) to support the design, implementation, and operations of large-scale public assistance programs.
This role will play a critical part in supporting statewide child care subsidy initiatives aligned with federal requirements under the Child Care and Development Fund (CCDF), including eligibility determination, case management, provider payments, customer service operations, and compliance.
Key Responsibilities
- Program Operations & Eligibility
- Provide expertise in eligibility determination, redetermination, and case lifecycle management.
- Interpret and apply federal and state policy requirements (e.g., 45 CFR 98).
- Support high-volume program environments serving thousands of families.
- Payment Processing & Provider Management
- Advise provider payment workflows, invoice validation, and attendance tracking.
- Support underpayment/overpayment resolution and audit readiness.
- Ensure accuracy and compliance in payment authorization processes.
- Customer Service & Operations
- Guide best practices for call center and customer support operations.
- Support SLA-driven service delivery across phone, portal, and digital channels.
- Enable multilingual and accessibility-focused service models.
- Systems & Technology
- Provide SME input on:
- Case management systems
- CRM platforms such as Salesforce Service Cloud
- Document management and paperless processing workflows
- Support system integration, transition, and modernization initiatives
- Provide SME input on:
- Compliance, QA & Fraud Prevention
- Ensure alignment with CCDF, audit, and data security requirements.
- Support quality assurance, compliance reviews, and fraud detection processes.
- Assist in audit preparation and response activities.
- Program Improvement & Innovation
- Recommend automation, AI, and process improvements.
- Develop SOPs, training materials, and performance metrics.
- Drive efficiency and customer experience enhancements.
Required Experience:
8-12+ years of experience in:
- Child care subsidy / public assistance programs
OR - Closely related human services programs (Medicaid, SNAP, TANF, etc.)
Proven experience in:
- Eligibility determination
- Case management operations
- Provider payment processing
- Customer service environments
Preferred Experience:
- Experience supporting CCDF-funded programs.
- Experience with large-scale programs (20,000+ beneficiaries).
- Background working with state or local government agencies.
Technical & Functional Skills
Familiarity with:
- Case management systems (state-built or COTS)
- CRM platforms (Salesforce preferred)
- Document management systems
- Data reporting and analytics tools
- Understanding of compliance frameworks (audit, PII, security)
Nice to Have
Certifications such as:
- PMP
- CBAP
- Agile (CSM/SAFe)
- Similar certifications
About Serigor
Sourced by ZipRecruiter
Industry
Construction
Company size
51 - 200 Employees
Headquarters location
Baltimore, MD, US
Year founded
2009