Part Time Remote Inbound Customer Service Jobs in Spring Hill, FL

About the Role 

Charlie Health is hiring exceptional candidates with a Masters degree in mental health and previous work experience facilitating groups to provide remote, telehealth services to our adolescent and young adult clients. We’re eager to work with forward-thinking mental health professionals to enhance our programming and provide the best possible care to our clients.

People know Charlie Health for our warm and empathetic clinical team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well versed in a variety of modalities. Our clients are struggling to cope with underlying mental health issues and benefit from therapists that are sophisticated and relational. Successful candidates are committed to bettering the mental health of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the youth mental health crisis.

Responsibilities 

• Complete all Onboarding requirements within 2 weeks of start date 
• Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in
• Respond to all email and Slack communication promptly (within 48 hours of receiving a communication) 
• Review the curriculum aligned to group assignment prior to group start time 
• Arrive ~10 minutes early to  scheduled group time and facilitate all groups for the entirety of the hour  
• Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum 
• Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed 
• Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
• Following all operational policies and procedures as indicated by Charlie Health best practices 
• Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members
• Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches 
• Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents
• Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards
• Maintain and model professional ethics, including appropriate boundaries and confidentiality
• Other duties as assigned

Requirements 

• Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our adolescent and young adult clients
• Master’s degree in mental health or related field required (see below for full list)
• Experience working with youth and young adults 
• Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus)
• Passionate about the benefits of group treatment and skilled in conducting group treatment 
• Ability to work effectively in a team
• Creative and engaging, especially over video!
• The technical ability to run effective telehealth sessions
• Reliable WIFI connection when meeting with clients
• Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis
• Part time 1099 role

Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Eligible Master's Degrees:

• Master of Science (M.S.) in Mental Health Counseling
• Master of Arts (M.A.) in Counseling Psychology
• Master of Social Work (M.S.W.) with a concentration in Mental Health
• Master of Science (M.S.) in Clinical Mental Health Counseling
• Master of Arts (M.A.) in Marriage and Family Therapy
• Master of Arts (M.A.) in Clinical Psychology
• Master of Science (M.S.) in School Counseling
• Master of Science (M.S.) in Rehabilitation Counseling
• Master of Science (M.S.) in Applied Developmental Psychology
• Master of Arts (M.A) in Education (with experience in behavioral health)
• Master of Education (Ed.M) (with experience in behavioral health)

Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.

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