Part Time Remote Customer Service Manager Jobs in Austin, TX

Career paths start at $17.75/hr and are bonus eligible.

After Full-Time Training:This part-time position is based on a 20-hour per week schedule, with weekly hours ranging from 10-29 based on operational requirements. Work schedules are typically finalized and communicated one month in advance.

**You must live in Texas to be eligible for this position**

What Will I Do as an Insurance Specialist?
Did you know that insurance is one of the most sustainable industries around? People will always need protection for the things they value!
Our Insurance Specialists go through a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent!

For this part-time opportunity, training is completed on a full-time schedule. Upon completion of training, you will move into the part-time schedule assigned for this role.

Once licensed, you will represent one of the nation's top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers.

Duties and Responsibilities
Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
Educate the customers on available insurance products and services while identifying opportunities to sell additional products.
Read all disclosures verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
Formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
Engage in a conversation with people from all walks of life; every caller is unique, so providing and customizing assistance according to the policyholder's needs is a crucial part of the role.

As an Insurance Specialist, you get:
Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
Part-time hours. 20-hour base work week after full-time paid training.
Job Stability. We've been in business since 1936.
Paid Time Off. PTO accrual is based on hours worked and applicable policy.
Sick Time. Sick time accrues based on hours worked, policy, and applicable law.
Referral Program. We have one of the most lucrative referral programs around.
Career Growth. Most of our senior leadership started as agents. We promote from within!
Annual Performance Reviews. We reward your good work with more money.

What are the qualifications to be an Insurance Specialist at Afni?
At least six months working in a service or sales environment
Ability to work in a fast-paced environment
Ability to multitask and use effective time management
Computer skills using multiple screens and applications at the same time
Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management.
Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
Able to attend 100% of the paid training period.
Available to work assigned part-time shifts after full-time paid training, including weekends and some holidays, between 7:30am - 12:30am EST.
Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:
Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
25Mbps Download/10Mbps Upload
Ping Rate - Less than 100 ms
A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.

Ability to be on webcam during working hours

Why Afni?
Because with us, you matter. At Afni you are not simply an employee, you're part of our culture. When you work here, you can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Click this link to learn more about our Referral Rewards Program:
https://afnicareers.com/referral-rewards
*Referrals must be new Afni hires and cannot be a rehire.

More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What's new with us: https://afnicareers.com/news-events
What it's like being part of the Afni family: https://afnicareers.com/culture-perks