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Part Time Remote Customer Service Associate Jobs in Virginia

Kaizen Advance

Client Support Agent - 2026

Radford, VA · Remote

$11 - $15/hr

... with work-from-home (remote) opportunities. We are onboarding independent customer service ... You can create your work schedule to fit your needs, whether you want a full-time or part-time ...

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All JobsPart Time Remote Customer Service Associate JobsPart Time Remote Customer Service Associate Jobs in Virginia

Part Time Remote Customer Service Associate information

What are the key skills and qualifications needed to thrive as a Part Time Remote Customer Service Associate, and why are they important?

To thrive as a Part Time Remote Customer Service Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM platforms, help desk software, and basic computer proficiency are commonly required. Exceptional patience, active listening, and adaptability help associates stand out when handling diverse customer inquiries remotely. These skills ensure efficient resolution of customer issues, high satisfaction rates, and seamless remote collaboration.

What are some common challenges faced by part-time remote customer service associates, and how can they be overcome?

Part-time remote customer service associates often face challenges such as managing time effectively, staying motivated without in-person supervision, and handling high volumes of customer inquiries. To overcome these, it's helpful to establish a dedicated workspace, set a consistent schedule, and use productivity tools to track tasks. Regular virtual check-ins with your team and actively participating in online training can also help you stay connected and grow your skills while working remotely.

What is a Part Time Remote Customer Service Associate?

A Part Time Remote Customer Service Associate is a professional who assists customers with inquiries, issues, or orders while working remotely, often from their home. They typically interact with customers via phone, email, chat, or social media, providing support and resolving problems. Since the position is part-time, associates usually work fewer hours than a full-time schedule, offering flexibility. This role is essential for companies that want to provide customer support outside of traditional office settings.

What is the difference between Part Time Remote Customer Service Associate vs Part Time Remote Customer Support Specialist?

AspectPart Time Remote Customer Service AssociatePart Time Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Industry UsageRetail, telecommunications, service industriesTechnology, software, electronics sectors
Search & Comparison IntentCustomer service roles, entry-level remote jobsTechnical support, product assistance roles

Both roles involve remote work and customer interaction, but Customer Service Associates focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or product-specific support. The main difference lies in the nature of support provided, with specialists typically requiring more technical knowledge.

What cities in Virginia are hiring for Part Time Remote Customer Service Associate jobs? Cities in Virginia with the most Part Time Remote Customer Service Associate job openings:
Part Time Remote Customer Service Associate jobs near you
FedRAMP Subject Matter Expert (Part time & Remote)

FedRAMP Subject Matter Expert (Part time & Remote)

TestPros

Sterling, VA • On-site, Remote

$50 - $95/hr

Part-time

Posted 6 days ago

Job description

TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world. We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.
We are seeking a skilled FedRAMP Subject Matter Experts to support our commercial clients in preparing for Third-Party Assessment Organization (3PAO) audits. The ideal candidate will have a deep understanding of FedRAMP requirements, NIST standards, and experience in guiding organizations through the FedRAMP authorization process.
Start: Future projects late 2026 or 2027 (not an immediate job opening)
Type: Part-time consulting
Overview
Key Responsibilities:
  • Consultation and Guidance:
    • Advise clients on FedRAMP requirements and compliance strategies.
    • Conduct gap assessments and develop remediation plans.
    • Assist in implementing security controls per FedRAMP and NIST SP 800-53 standards.
  • Documentation and Preparation:
    • Help clients develop and refine required documentation (SSP, Policies, Procedures).
    • Prepare clients for 3PAO assessments with mock audits and readiness reviews.
  • Technical Assistance:
    • Provide recommendations for security controls in cloud environments.
    • Ensure technical solutions align with security policies and standards.
  • Pre-Sales Support:
    • Participate in pre-sales calls with potential clients.
    • Provide technical expertise and collaborate with account managers on proposals.
  • Collaboration and Project Management:
    • Work with account managers to ensure client satisfaction and successful project outcomes.
    • Manage project plans, ensuring timely completion of milestones and deliverables.
Qualifications:
  • Bachelor's degree in IT, Cybersecurity, or related field.
  • Relevant certifications (CISSP, CISM, CISA, PMP).
  • Minimum of 5 years in IT security, focusing on cloud security and compliance.
  • In-depth knowledge of FedRAMP, NIST SP 800-53, and cloud security principles.
  • Excellent communication, project management, and analytical skill

Rate: $50-95/hr (1099 or Corp. To Corp.). This range represents a good-faith estimate and is not a guarantee; final compensation is determined by factors such as experience, qualifications, and government contract labor rate requirements and may fall outside the stated range.
Equal Opportunity Employer
TestPros is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
Offer Considerations
TestPros considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.
Federal Compliance
As a federal contractor, TestPros is subject to all federal and state mandates and/or other customer requirements.

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