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Part Time, Family Services Specialist

Nights and Weekends

Friday 4pm-10pm and Saturday 4pm-10pm

Durham, NC

Department: Operations

Reports to: Family Services Manager

Classification: Part Time

Starting Salary: $18/hour

Organization

We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Our vision is a world where every family has what they need to ensure the best health outcomes for their children.

RMHC Triangle offers eight programs in Raleigh, Durham & Chapel Hill that support seriously ill children and their families, including three residential Ronald McDonald Houses and five medical-center-based respite programs for families and caregivers. RMHC Triangle supports guest families from across NC, the US, and the world who seek critical-care treatment for their children at the Triangle’s world-class children’s hospitals.

Job Purpose

The Family Services Specialist serves as a key member of the Family Services team responsible for carrying out the day-to-day program operations of the House and maintaining a safe, home-like environment for our guest families. Principal duties include assisting with overall house operations tasks such as providing direction and support for volunteers, checking guests in and out per House procedures, organizing and re-stocking supplies, handling guest concerns and responding to any incidents and emergencies that arise and shared housekeeping. Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Essential Duties and Responsibilities:

1. Support the mission of Ronald McDonald House Charities of the Triangle and work in accordance with the Commitment to Excellence.
2. Cultivate an atmosphere of healing and safety for all guests by providing prompt and respectful guest service, maintaining facilities in a clean and working order, offering a listening ear as needed, and issuing reminders of appropriate guest behavior when necessary.
3. Responsible for the understanding and implementation of Family Services policies & procedures, including check ins, check outs, and all emergency plans.
4. Provide support at the front desk, including welcoming visitors, answering the phone, and assisting guest families.
5. Maintain careful records in the Guest Database and complete all necessary documentation accurately and efficiently, according to House procedures.
6. Offer support to volunteers, including answering questions as needed.
7. Greet and thank donors, receive donations, and ensure that donations are stored and documented in the appropriate places.
8. Ensure that all volunteers, donors, and guest families have a meaningful experience while at Ronald McDonald House, consistently representing the House in a positive light.

Other Duties & Responsibilities

• Commitment to working as part of a team.
• Demonstrate respect for colleagues, guests, volunteers, and donors.
• Assist with other tasks and projects as assigned, including providing support to teams other than Operations when asked.
• Provide assistance and share in covering absences and emergent situations to ensure that admissions, guest issues and basic house operations can be managed at all times. This includes holiday and inclement weather coverage.

Knowledge, Skills and General Competencies

• Understanding of and passion for the RMH mission.
• Strong written and verbal communication skills.
• Ability to work with people from all backgrounds and with varying skill sets.
• Creativity and innovation to solve problems and overcome challenges.
• Resourceful and well-organized.
• Good reasoning abilities and sound judgment required.
• Must be able to work independently and perform duties with minimal direction and supervision.
• Must be able to manage multiple tasks concurrently.
• Commitment to equity, inclusion, and social justice in driving team and organizational results.
• Must be mobile and able to quickly move around the House to deal with family and facilities issues as they arise.
• Must have close visual acuity to perform activities such as data entry, viewing a computer terminal, and ability to determine accuracy and thoroughness of work assigned.

Family Services Scheduling Policy

To provide consistency, competence and the hours needed to provide a meaningful part-time job opportunity, all part-time staff working in the Family Services Capacity in our House programs are required to work a minimum of either 10 hours or 2 shifts per week to maintain employment. Occasional requests for time off may bring your hours below 10 hours/2 shift per week without affecting employment status. Such requests must be made in writing to your supervisor and be accompanied by an effort to find substitute coverage among your colleagues.

Education and Professional Experience

- H.S. diploma and two years related work experience required.

- Strong computers skills, particularly in Microsoft Office and database programs

- Valid Driver’s License

- Spanish speaking ability is highly preferred.

Kindness & Respect, Inclusion & Belonging, Gratitude & Enthusiasm.

We seek candidates who are committed to these values, and our mission of hospitality and hope.

RMHC Triangle offers Supplemental benefits starting the 1st of the month following hire date and Up to 5% Employer Match 401(k) contributions after 90 days.

*Please include cover letter.