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What is the difference between Part Time Lax Hotel vs Part Time Front Desk Clerk?

AspectPart Time Lax HotelPart Time Front Desk Clerk
Required CredentialsHigh school diploma; hospitality experienceHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, hospitality settingHotel front desk, reception area, customer interaction
Employer & IndustryHotels, hospitality industryHotels, hospitality industry
Common Search & ComparisonPart Time Lax Hotel vs Part Time Front Desk Clerk

Both roles are part-time positions within the hospitality industry, often requiring similar credentials like a high school diploma and customer service skills. The main difference lies in their specific duties: Part Time Lax Hotel may involve more hospitality and guest experience tasks, while Part Time Front Desk Clerks focus on reception, check-ins, and guest inquiries. Both roles are essential for hotel operations and are often searched together by job seekers in the hospitality sector.

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Part Time Lax Hotel jobs near you

Front Desk Agent

Residence Inn Los Angeles LAX / El Segundo

El Segundo, CA • On-site

$19/hr

Part-time

Retirement

Re-posted 24 days ago

Job description

*The Residence Inn at LAX/El Segundo is looking for a Part-Time Front Desk Agent*
Starting Pay: $19.00/hour
Overview:
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths:
Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations
Key Duties & Responsibilities:
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:
  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates-both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! *Benefits may vary depending on location.
*No application deadline. All positions posted on on-going basis until filled*

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