Part Time Inbound Call Center Jobs in New Jersey

Join our team as a day shift, part-time, scheduler in Montclair, NJ.

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 
• Learn more about thebenefits offeredfor this job. 

Get to Know Your Team: 

• Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit.

• The Scheduler is responsible for scheduling designated Primary Care, Specialty/Sub-specialty, Surgical, and Radiology outpatient services with the hospital system. Accurately performs the scheduling function in a high-volume, fast-paced environment with frequent interruptions. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physicians' offices.
• Accept calls from and work with physicians’ offices to schedule surgical, endoscopy, cardiac catheterization, interventional radiology, and pain management procedures in the Electronic Record Scheduling System.
• Ensure receipt of all pertinent information related to the booking, including insurance information, special requests, accurate booking slips, and any other needed documentation.
• Fax booking information to Pre- admission testing.
• Informs OR, Materials Management, and Central Sterile Processing of special instrument and supply requests.
• Work daily with peers, leadership, anesthesia, and physicians’ offices to compress the schedule for efficiencies.
• Communicates with affected departments, last-minute add-ons, and cancellations to ensure adequate resources are available.
• Schedules office and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing the appropriate scheduling code.
• Schedule surgical procedures, including pre-admission testing, pre-op clearances, order MRI, CT, and lab testing.
• Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures.
• Enter notes/special instructions needed for scheduling in the electronic medical record.
• Perform any and all other duties as assigned.

Job Requirements: 

• High School Diploma.
• 1 year of prior experience in appointment scheduling, patient access, or billing.
• Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire
• Familiar with medical terminology.
• Knowledge of EMR.
• Excellent time management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills (Grammar, spelling, and punctuation).
• Strong organizational and planning skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.

Preferred Job Requirements:  

• Relevant health care experience.
• Inbound high-volume call center experience

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.  

Job Requirements: 

• High School Diploma.
• 1 year of prior experience in appointment scheduling, patient access, or billing.
• Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire
• Familiar with medical terminology.
• Knowledge of EMR.
• Excellent time management skills and ability to multitask and prioritize work.
• Excellent written and verbal communication skills (Grammar, spelling, and punctuation).
• Strong organizational and planning skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.

Preferred Job Requirements:  

• Relevant health care experience.
• Inbound high-volume call center experience

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.