Benefits:- 401(k)
- Flexible schedule
- Training & development
- 401(k) matching
- Paid time off
We’re looking for a remote/work-from-home employee who'll conduct hotel pricing research by posing as a customer looking to book an event, and then data input the information received onto our Excel report spreadsheets. In this position, you work independently to get your assigned projects finished in a timely manner, but your team of the project manager, reviewers, and the other researchers are available on Slack throughout the workday so you always feel connected and supported.
The ideal candidate has a background in the event planning industry, as this gives you a notable jump start on understanding the information you'll be researching. Data management and/or proofreading experience is also helpful, but not required. Strong attention to detail is also necessary for success, as many of our reports include hundreds of individual line items.
Candidates must reside in one of the following states: Connecticut, Florida, Indiana, Maryland, Michigan, New York State (not New York City), North Carolina, Texas, or Virginia.
Responsibilities - Contacting hotels via phone, email, and online RFP posing as an event planner (or other customer). This often takes repeated inquiries and potentially posing as multiple different customers to complete your report, so you'll be doing some detective work and problem solving, too.
- Carefully and accurately data entering all information obtained into our Excel report forms, as our data must be highly standardized for it to be useful to our customers when they make pricing decisions.
- Responding quickly and clearly to follow-up questions we have about your report and making corrections.
- Managing your time, work load, and focus to balance the demands of working on multiple projects at once.
- Participating in video training and team calls on camera.
- Participating in all training provided to increase your skills and improve our final product for our customers.
Pay and Work Load
This position is project-based and typically 20 - 32 hours a week, with the amount of time you spend each week is dependent on how many projects you've taken on and the speed at which those projects finish up. Pay is by project and it varies with project size and skill level, but earnings typically range from $2000 - $2750 per month on average (or approximately $550 a week) up to approx. $4000 per month for team members with experience who take on a high project load. You would also receive an hourly rate for non-project tasks, such as completing training or attending company conference calls, which starts at $19.50/hr.
The pool of projects available varies throughout the year based on client orders, and it's common for it to be lower around the winter break, but this is also conveniently when the company closes entirely from Christmas through New Year's to give everyone a well-deserved reset.
Benefits- Work-from-home always. We're a completely remote company (and always were), so you’ll never have to worry about negotiating the challenges of a hybrid company or the pressure to return to a central office.
- Flexible hours and schedule. We know from experience that we all work better when we can have some control over our own schedules. So we'll expect you to maintain half your time (or more) as standardized office hours each week where we can expect you to be in your office, but outside of that, you can set your own schedule, provided you keep the team alerted to your plans.
- Sick time and PTO. Even being work-from-home and having a pretty flexible schedule, everyone still needs to take some time away for health and wellness. We offer sick hours to all employees that can be taken for doctor's visits, illnesses, or to care for an immediate family member. And once you've been with the company for a while, you'll also receive PTO.
- Leave work at work. We don’t expect you to be available outside of your official time “in office,” so we don't require you to respond to texts, emails, or calls outside of your work schedule.
Qualifications and Skills - As a remote employee in a small company, the skills of clear communication and time/task management are absolute necessities for success in your position. Organization and attention to detail are also a must, as you'll typically be juggling multiple projects at once, and the quality of our product depends on our accuracy.
- Moderate proficiency in Excel is necessary. While you typically will not be writing formulas, you'll be editing a variety of cells and formatting your data. Additionally, you must be very comfortable navigating your computer and the internet, using a cloud storage system (in our case, Dropbox), and managing files.
- Your acting ability and comfort posing as a typical customer/using an alias is central to this role. If you don't feel you'd be comfortable pretending in this way, this isn't the role for you.
- You'll need to stay familiar with the variety of hotel terminology that may be used when communicating with hotels.
- While experience in event planning (or similar) is highly beneficial, you cannot concurrently work at a hotel while holding this position as it represents a conflict of interest.
- You must supply your own Windows computer (Mac computers are not allowed) and internet sufficient for video calls (such as Zoom) when starting in this position.
Company Detailswww.prosolutions.net ProSolutions is a hospitality consulting company that's been around for 37 years, offering pricing research, quality assurance services, and training. We’re a small but mighty company who works hard to have a big impact on our customers. We believe that offering them a personal, customized experience is the best way to inspire them to do the same for their own customers.
Note: we review applications in batches, so expect to hear from us in approximately 1 - 2 weeks.
This is a remote position.
