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Part Time Customer Service Manager Jobs in Kentucky

Hertz

Part Time Customer Service Associate

Hebron, KY · On-site

$15.50/hr

The Part Time Customer Service Associate provides customer service that is above and beyond for ... Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and ...

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Part Time Customer Service Manager information

What is the difference between Part Time Customer Service Manager vs Customer Service Supervisor?

AspectPart Time Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; experience in customer service; supervisory skills
Work EnvironmentOffice or retail setting; overseeing customer service teams; part-time hoursOffice or retail setting; supervising customer service staff; often full-time or part-time
Employer & Industry UsageRetail, hospitality, call centers; roles involve managing customer service operationsRetail, hospitality, call centers; roles involve overseeing customer service teams and ensuring quality

The main difference is that a Part Time Customer Service Manager typically has leadership responsibilities and oversees customer service teams, while a Customer Service Supervisor focuses on supervising staff and ensuring service quality. Both roles require similar credentials and are common in retail and service industries, but the manager role often involves more strategic planning and decision-making.

What does a part time customer service manager do?

A Part Time Customer Service Manager oversees the customer service operations during their scheduled hours, ensuring that customer inquiries and concerns are handled promptly and professionally. They are responsible for supervising a team of customer service representatives, providing training and support, and resolving complex customer issues. In addition, they help implement company policies, monitor performance metrics, and contribute to maintaining a positive customer experience, all while working part-time hours.

How does a part time customer service manager balance supervisory responsibilities with limited hours?

Part-time Customer Service Managers often need to prioritize tasks and delegate effectively to maintain service quality within a reduced schedule. They typically focus on critical functions such as coaching team members during peak hours, resolving escalated issues, and monitoring key performance metrics. Clear communication and time management are essential, as is collaboration with full-time managers or team leads to ensure continuity when they're not on shift. This structure allows the part-time manager to have a meaningful impact without being on-site full time.

What are the key skills and qualifications needed to thrive as a part time customer service manager, and why are they important?

To thrive as a Part Time Customer Service Manager, you need experience in customer service, leadership abilities, and often a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and sometimes basic reporting tools is typically required. Exceptional communication, conflict resolution, and time management skills help you motivate teams and efficiently address customer concerns. These skills ensure smooth operations, high customer satisfaction, and effective team support within limited working hours.
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What job categories do people searching Part Time Customer Service Manager jobs in Kentucky look for? The top searched job categories for Part Time Customer Service Manager jobs in Kentucky are:
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Part Time Customer Service Manager jobs near you

Part Time Customer Service Associate

The Hertz Corporation

Hebron, KY

$15.50/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Hertz rating

6.2

Company rating: 6.2 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

141st of 171 rated vehicle equipment hire

Job description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $15.50/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental   
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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