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Position: Client Services Associate

Employment: Part-Time (20 hours/week)

Location: Burlington, ON (In Office)

Salary: $22/hour

We're looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!

As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.

Based out of our Burlington, Ontario head office, this part-time role is needed to support our existing team and will have a varied schedule of weekdays, weekends, daytime and evening shifts.

As a Client Services Associate you can expect to:

• Interact with people across Canada by phone, chat and email to resolve questions about Worksite Safety's product and service offerings
• Handle a steady volume of backtoback calls with a professional, friendly and helpful tone
• Document interactions clearly and accurately across multiple systems
  
• Assist with technical support related to Worksite's Learning Management System
• Register customers in eLearning and instructor-led training
• Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
• Assist instructors with in-class requests
• Follow up with existing clients to support them with any questions about their training purchases
• Explore customer needs through conversation and build rapport
• Identify areas to improve customer experience based on customer feedback and your own observations

About You

You'll be a perfect fit for this energetic team if:

• You love talking to people, learning what they need, and helping them find a solution
  
• You stay calm and steady under pressure and don't take customer tone personally
• You enjoy working collaboratively and supporting your team
  
• You're comfortable with structured workflows, routine tasks and managing a consistent call queue
• You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
• You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You'll need to bring:

• Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
• Experience with a CRM and/or client support system (Zendesk preferred)
• Reliable attendance and punctuality
• Strong verbal and written communication skills
• Proficiency with computer tech/IT an asset
• Able to legally work in Canada
  

Bonus skills (nice to have):

• Experience with messaging or chatbased support
• Experience in hybrid call/chat workflows
• Experience in education or student support environments
• Experience in a callcentre environment
  

Why A Career At Worksite Safety Is For You

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

• Competitive hourly rate
• Vacation accrual at 6%
• Free parking
• Ongoing development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!
  

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.

A Little More About Us

Worksite is one of Canada's leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada's Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.

Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.

For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o

Our Values

Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.