About Payvantage:
Payvantage is a fast-growing fintech companyproviding lease-to-own financing for consumers with less-than-perfectcredit. We offer flexible payment options and a streamlined approvalprocess to help customers access essential products while buildingfinancial flexibility.
Summary:
At Payvantage, ourCustomer Service Associates are the voice ofour brand and a key part of delivering exceptional clientexperiences. In this role, you'll support customers through phone,email, and live chat while providing clear, helpful solutions in afast-paced, team-focused environment.You'll build strongrelationships, resolve questions with confidence, and help customersget the most value from our products and services.We're looking forsomeone who is professional, detail-oriented, and genuinely enjoyshelping people-someone who thrives on communication,problem-solving, and making a positive impact every day.
Responsibilities:
• Respond promptly andprofessionally to incoming customer inquiries by telephone, oremail / Help Chat
- Conduct outbound communications toexisting customersusing telephone, email, and Chat
- Maintain an updated knowledge of theorganization'sproducts, services, and customer service policies
- Document customer interactions whennecessary,compiling documents and forwarding information tointerested parties
- Explain simply and clearly in responseto customerquestions and check for customer understanding and acceptance
- Recommend new products or services ormakesuggestions for improvements by identifying relevantfeatures and benefits
- Assist clients by demonstrating the useof goods andprograms and answering any questions they may have
- Participate in training opportunitiesprovided by theorganization or by outside entities
- Establish and maintain good rapportwith customers byusing positive language and anticipatingtheir needs
Requirements
This is a Weekend Shift opportunity with a schedule Friday-Sunday (Fri 8a-5p, Sat 9a-6p, Sun 10a-7p, Mon 8a-5p).
Qualifications:
- Bilingual speaking and listening skills(Spanish).
- 2+ years of previous customer serviceexperience aplus
- Friendly and welcoming manner withclients and othermembers of the customer service team
- Extensive knowledge of the company'spolicies,procedures, goods and services
- Familiarity with customer-relationshipmanagement(CRM) software programs
- Ability to explain complex concepts ina clear, simple manner to customers
- Strong command of written and verbal English
- Ability to maintain a calm and politemanner instressful situations
- Willingness to cooperate with customersandmanagement to resolve any issues that may arise
- Office and database software skills.
- Negotiation and conflict resolution skills.
- Ability to prioritize, multi-task andmanage timeeffectively.
- Ability to work independently or in ateam settingbased on business needs
- Detail orientated
Benefits
Start earning$14.00-$16.00 per hour, plus the opportunity to earn monthlyperformance bonuses on top of your base pay. At Payvantage, we alsooffer a full benefits package including health, dental, and visioninsurance, employee discounts, flexible scheduling, and paid timeoff-so you can feel supported both at work and beyond.
Payvantage is an EqualOpportunity Employer.