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Part Time Call Center Jobs in Durham, NC (NOW HIRING)

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.) * Must be well versed in current GSOC technologies * Ability to attend ...

TimeDoc Health

Part-Time Care Coordinator (CMA)

Cary, NC · On-site

$19 - $25.50/hr

Remote Care Coordinator (Medical Assistant) Part-Time | 8-29 Hours Weekly | Spanish Preferred At ... Care coordination, case management, call center, triage, or geriatric experience is a plus Schedule ...

Compass Group

NUTRITION OPERATOR

Raleigh, NC · On-site

$20/hr

Schedule : Full time and part time schedules; 12 hour shifts. Monday through Sunday, hours may vary. More details upon interview. * Requirement : Previous hospitality and call center experience ...

Supercuts

Part Time Licensed Hair Stylist

Durham, NC · On-site

$25 - $35/hr

Join our fun team and salon at a very busy shopping center located at the Commons at University ... For IMMEDIATE CONSIDERATION & to set up an INTERVIEW, please call/text Brett @ 984-349-4239.

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All JobsCall Center JobsPart Time Call Center JobsPart Time Call Center Jobs in Durham, NC

Part Time Call Center information

See Durham, NC salary details

$10

$17

$24

How much do part time call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for part time call center in Durham, NC is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.61 per hour, depending on experience, location, and employer.

What is a part time call center job?

Part-time call center jobs involve working in a customer service or support role for fewer hours than a full-time position, typically ranging from 15 to 30 hours per week. Employees answer calls, help customers with inquiries or complaints, and may also handle sales or technical support. These positions often offer flexible schedules, making them suitable for students, parents, or individuals seeking supplemental income. Part-time call center agents must have good communication skills, patience, and the ability to multitask in a fast-paced environment.

What skills and qualifications are needed to thrive as a part time call center representative?

To thrive as a Part Time Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are crucial for providing efficient, positive customer experiences and maintaining productivity in a fast-paced environment.

What are common challenges faced by part time call center agents, and how can they be managed?

Part-time call center agents often face challenges such as managing high call volumes in limited hours and quickly adapting to shifting schedules or call types. To succeed, it's important to develop strong time management skills and become comfortable with using customer relationship management (CRM) software efficiently. Regular communication with supervisors and team members can help address concerns and provide support, while ongoing training ensures agents stay updated on products and policies. Proactively seeking feedback and using call scripts effectively can also make the role more manageable and rewarding.

What is the difference between Part Time Call Center vs Customer Service Representative?

AspectPart Time Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, often in a shared spaceOffice or remote, direct interaction with customers
Industry UsageCommon in telecommunication, retail, and service sectorsUsed across various industries including retail, banking, and healthcare
Search/Comparison IntentOften compared for part-time roles in call centersCompared for customer-facing roles in different settings

Part Time Call Center roles typically involve handling inbound or outbound calls in a call center environment, often with flexible hours. Customer Service Representatives may work in similar settings but can also interact face-to-face or via online channels. Both roles require good communication skills and basic credentials, but the main difference lies in the work environment and specific job functions.

Which part time call center pay the most?

Part-time call center positions that handle specialized or technical support, such as IT or healthcare customer service, tend to pay higher wages. Additionally, call centers that operate in high-cost living areas or offer performance-based incentives often provide higher pay rates for part-time roles.

What are the most commonly searched types of Call Center jobs in Durham, NC?

The most popular types of Call Center jobs in Durham, NC are:

What cities near Durham, NC are hiring for Part Time Call Center jobs?

Cities near Durham, NC with the most Part Time Call Center job openings:

Part Time Call Center jobs near you
Infographic showing various Part Time Call Center job openings in Durham, NC as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,112 per year, or $16.9 per hour.

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14 - $17.50/hr

Part-time

Re-posted 28 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You’ll DoParticipant Outreach & Scheduling

  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates

  • Respond to inbound participant inquiries regarding study procedures

  • Clearly explain study-related information in a professional and compassionate manner

  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)

Clinical Research Support

  • Follow approved scripts and study protocols

  • Ask pre-approved screening questions to determine participant eligibility

  • Document interactions accurately in research systems

  • Escalate protocol deviations or concerns to the research team

Data Entry & Documentation

  • Enter participant data into EDC systems and research databases

  • Track follow-ups and ensure completion of required participant touchpoints

  • Maintain strict confidentiality standards

Compliance & Quality

  • Adhere to HIPAA and institutional privacy guidelines

  • Participate in call monitoring and quality assurance reviews

  • Maintain professionalism in all participant communications

What We’re Looking For

  • Minimum 2 years of experience in:

    • Call center operations OR

    • Clinical research support

  • Strong data entry accuracy and attention to detail

  • Clear verbal communication skills

  • Comfortable working with structured scripts and compliance requirements

  • Basic proficiency in Microsoft Office tools

  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.

All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?

  • Support meaningful public health research

  • Gain exposure to clinical research operations

  • Work in a structured, compliance-driven environment

  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

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