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Part Time Call Center Representative Jobs in Normal, IL

Carle Health

Pathology (Part-Time) - Physician

Normal, IL · On-site

$230K - $250K/yr

... Center in Bloomington-Normal, Illinois. Opportunity Details * Part-time position * New graduates ... This represents a good faith minimum and maximum range for the role at the time of posting by Carle ...

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How much do part time call center representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for part time call center representative in Normal, IL is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.80 per hour, depending on experience, location, and employer.

What does a part time call center representative do?

A Part Time Call Center Representative is responsible for handling incoming or outgoing customer calls on behalf of a company. Their main duties include answering questions, resolving complaints, providing information about products or services, and documenting customer interactions. They typically work flexible hours, often evenings or weekends, and may work in various industries such as retail, banking, or telecommunications. Good communication and problem-solving skills are essential for this role.

What are some common challenges faced by part time call center representatives, and how can they be managed?

Part time call center representatives often face challenges such as handling high call volumes during peak shifts, adapting to various customer personalities, and staying updated on product or service changes with limited hours. Effective time management and strong communication skills are key to managing these challenges. Employers typically provide thorough training and ongoing support, and teamwork is encouraged to ensure representatives feel prepared and confident during their shifts.

What are the key skills and qualifications needed to thrive as a part time call center representative, and why are they important?

To thrive as a Part Time Call Center Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, problem-solving, and a positive attitude are crucial soft skills for excelling in customer interactions. These competencies ensure efficient issue resolution, customer satisfaction, and smooth workflow in a fast-paced call center environment.

What are the most commonly searched types of Call Center Representative jobs in Normal, IL?

The most popular types of Call Center Representative jobs in Normal, IL are:

What job categories do people searching Part Time Call Center Representative jobs in Normal, IL look for?

The top searched job categories for Part Time Call Center Representative jobs in Normal, IL are:

What cities near Normal, IL are hiring for Part Time Call Center Representative jobs?

Cities near Normal, IL with the most Part Time Call Center Representative job openings:

Part Time Call Center Representative jobs near you
Infographic showing various Part Time Call Center Representative job openings in Normal, IL as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Night Service Rep Part Time-103020

Extended Stay America

Bloomington, IL • On-site

Part-time

Vision, Retirement

Re-posted 23 days ago

Job description

POSITION PURPOSE AND SUMMARY

The Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

Excellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins.

MAJOR /KEY JOB FUNCTIONS

The following job duties will vary and may or may not be required to be performed during a given shift, depending on occurrences during said shift.

  • Attend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations.
  • Maintain control of all hotel keys, including safeguarding from mishandling or theft.
  • Log keys in and out, when necessary.
  • Organize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary.
  • Keep abreast of hotel policies, training, and safety procedures.
  • Ensure all safety, guest and security concerns are reported per company policy.
  • Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary.
  • Perform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary.
  • Maintain proficiency in all location computer and software systems.
  • Respond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary.
  • Associates in this position may be asked to cover another hotel in the area should critical staffing needs arise.
  • Other job duties as assiged by management.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Document events in writing and prepare routine correspondence.
  • Operate the hotel mobile phone.
  • Speak effectively before groups of customers. Must be proficient in reading and speaking English.
  • Computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
  • Excellent oral and written communication skills.
  • Friendly, cooperative manner and patience in dealing with guests and staff.
  • Professional appearance and demeanor.
  • Self-starter with the ability to prioritize and handle issues under pressure.
  • Strong time management and problem-solving skills.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs.
  • Application of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
BENEFITS
  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Progam offering discounts to major companies
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics/physical demands described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request.
  • While performing the duties of this job, the associate occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
  • The noise level in the work environment is usually quiet to moderate.
  • Associate While performing the duties of this job, the associate is regularly required to stand; walk; navigate the hallways with prompt motion, use hands to finger, handle, or feel objects, reach, tools, or controls; operate a mobile phone, talk, see and hear. The associate is occasionally required to stoop, kneel, or smell.
  • The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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