Part Time Call Center Agent Jobs in Eugene, OR (NOW HIRING)

Overview

The RN Transfer Center, under the supervision of the Director and/or Clinical Manager, is responsible for facilitating admissions/transfers to and within NAH. S/he maintains the Physician Referral Line service to provide timely access to area specialists as needed. S/he will direct, delegate, and coordinate the process needed for patient access NAH. S/he follows accepted nursing practice, policy, and procedures. S/he performs procedures that are within the scope of department and nursing practice. S/he seeks assistance and support when necessary, assists in data collection, and facilitates admissions or transfer of patients for patient care. Maintains accountability for own practice and those functions s/he delegates. Within a specified work period, plans and coordinates patient placement and physician consults.

Responsibilities

Administrative
* Updates Daily Bed Poll in accordance with Emergency Management Systems.

* Clerical duties to include: use of computer systems and applications, faxing, scanning, printing, etc.

* Assists with ensuring the physician on call roster is kept up-to-date.
Patient Care
* Obtains pertinent medical history and information from referring physician.

* Prioritizes and problem solves to meet changes in patient needs with regard to admission/transfer/resource availability.

* Makes appropriate specialist referrals per the Single Provider Acceptance policy.

* Collaborates with House Supervisor to ensure the level of care and resources are available for patient acceptance.

* Communicates with referring facilities regarding updates, changes, transport, etc.

* Coordinates wait and return visits.
Data/Reporting
* Ensures that data entry into Cerner applications, and Transfer Center software is accurate and timely.

* Completes a thorough and timely record of all admissions and transfers

* Reports hospital deaths to the PBX operator and House Supervisor, per FMC policy.

* Assists in data collection and reporting as needed.

* Responsible for sending out inpatient STEMI alerts in a timely manner.
Bed Placement
* Collaborates with the House Supervisor in the placement or transfer of patients.

* Makes appropriate admission status assignments, taking into account diagnostic tests, labs, etc.

Compliance/Safety
* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.

* Responsible for reporting any safety-related incident in a timely fashion through the Vigilanz tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Adheres to regulatory and organizational standards, to include policies and procedures.

Qualifications

Education:

Graduate of accredited School of Nursing- Required

BSN- Preferred

Certification & Licensures:

Active, unrestricted, Arizona RN License or valid, participating compact license- Required

BLS (American Heart Association)- Required

Experience:

Three years acute care experience- Required

Call center/Transfer Center experience- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.