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Field Services Representative (Part-Time)
Pensacola, FL
About the role
Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We're on the lookout for a knowledgeable and customer-orientated Field Services Representative. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
You'll be a part-time worker in on the campus of University of West Florida (Pensacola) and Coastal Alabama Community College. 20-25 hours a week depending on workload.
What you'll be doing:
- Providing exceptional service to customers
- Working with Boldyn Networks to address end-user and network escalations
- Working with Boldyn Networks to coordinate client activities (e.g. move-in)
- Responding to emergency outages promptly
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Tracking and updating escalation tickets
- Working with Boldyn Networks on customer install activities as needed
- Seeing that Boldyn Networks policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
You'll love this job if this describes you:
Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates.
Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Important considerations you should review:
Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 75 lbs.
Responder Call-Back Environment: This position operates under a responder call-back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.
What you'll bring
- Experience with commercial-grade networking equipment
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Certifications such as Net+, CCENT, CCNA, CWTS
- Experience with Cable TV "headend" equipment
- Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
About us
At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.
We also offer:
- Salary: $25-$30 per hour.
- Learning Development Opportunities
- Flexible working opportunities
- Career development programs
- Sick time available
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
