Paramedic Operations Manager Jobs in Phoenix, AZ

Maricopa Ambulance – Full-time Paramedic – Location: Phoenix, AZ 85021 – Job Category: Paramedic / CC Paramedic – Sign-On Bonus: $20,000 (based on experience, two-year commitment).

• Assess, treat, monitor, and transport patients requiring emergency and non‑emergency medical care.
• Administer advanced life support interventions in accordance with Arizona scope of practice, medical protocols, and physician direction.
• Provide patient care at emergency scenes, healthcare facilities, public venues, private residences, and during transport.
• Maintain accurate and complete patient care documentation.
• Transfer patient care responsibility to receiving healthcare providers through verbal and written reports.
• Serve as team leader on ALS responses when appropriate.

• Safely operate emergency and non‑emergency vehicles in accordance with Arizona law, company policy, and emergency vehicle operation standards.
• Utilize defensive driving techniques and maintain awareness of roadway hazards.
• Maintain familiarity with service area geography, healthcare facilities, roadways, and community resources.

• Conduct pre‑shift and post‑shift vehicle inspections.
• Inspect, clean, disinfect, restock, and maintain assigned vehicles and medical equipment.
• Report mechanical, safety, and equipment deficiencies promptly.
• Ensure medications and controlled substances are secured and accounted for.

• Complete electronic patient care reports and operational documentation accurately and timely.
• Maintain confidentiality and compliance with HIPAA and all applicable privacy regulations.
• Adhere to infection control standards, exposure control plans, and universal precautions.
• Participate in quality improvement, compliance, and patient safety initiatives.

• Maintain professional appearance and demeanor.
• Interact respectfully with patients, families, healthcare professionals, public safety agencies, and community stakeholders.
• Participate in training, continuing education, and certification maintenance.
• Perform public relations, community outreach, and education activities as assigned.

• Participate in special event coverage, disaster response, mass casualty incidents, and emergency preparedness activities.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• Current Arizona Paramedic certification or eligibility for Arizona reciprocity.
• Current National Registry certification preferred.
• Current AHA BLS certification.
• Current AHA ACLS certification.
• Current Arizona driver's license or ability to obtain.
• Acceptable motor vehicle record consistent with company insurance requirements.
• Successful completion of background screening and drug testing.

• PALS certification.
• PHTLS, ITLS, or equivalent trauma certification.
• Incident Command System (ICS 100, 200, 700).
• Prior 911 and interfacility transport experience.
• Advanced patient assessment skills.
• Clinical decision-making and critical thinking.
• Effective verbal and written communication.
• Ability to remain calm during emergencies.
• Ability to work independently and as part of a team.
• Knowledge of Arizona EMS regulations and protocols.
• Strong customer service and patient advocacy skills.
• Ability to operate technology, radios, tablets, and electronic patient care reporting systems.

• Lifts, carries, pushes, and pulls patients and equipment.
• Moves patients weighing in excess of 150 pounds with assistance and appropriate equipment.
• Climbs stairs, ramps, and uneven terrain.
• Kneels, crouches, stoops, bends, twists, and reaches.
• Sits, stands, and walks for extended periods.
• Performs repetitive hand and arm movements.
• Maintains visual acuity sufficient for patient assessment, driving, and equipment operation.

• Patient Care Excellence
• Safety Awareness
• Clinical Judgment
• Accountability
• Communication
• Teamwork
• Adaptability
• Professionalism
• Customer Service
• Integrity

Reports directly to the Field Supervisor, Operations Supervisor, or Operations Manager.

• Ambulances and emergency response vehicles.
• Hospitals and healthcare facilities.
• Private residences.
• Public venues and outdoor environments.
• Disaster and emergency response scenes.

• Bloodborne pathogens and infectious diseases.
• Hazardous materials.
• Adverse weather conditions.
• Noise, vibration, and moving vehicles.
• Emotionally stressful and traumatic situations.
• Operation.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or remove duties and responsibilities as business needs dictate.