Job DescriptionTitle: Director of Operations
Department: Operations
Reports To: Chief Executive Officer
FLSA Status: Exempt
Pay Range: $80,000 - $110,000 annually
Location: CaliforniaHybrid
Schedule: Full-time, Monday-Friday; occasional evenings as operational needs require
Position SummaryThe Director of Operations is responsible for running the day-to-day operating engine of Omatochi. This role ensures that intake, client services, scheduling, support, and operational compliance functions work together smoothly, predictably, and at scale.
The Director of Operations brings structure, accountability, and discipline to execution so teams can deliver high-quality services without reliance on constant escalation or heroics.
Essential Duties and ResponsibilitiesOperational Leadership- Leaddaily operations across Intake & Authorizations, Client Services (CSand ECM), Scheduling, Support Desk, and operational compliance.
- Ensurework flows cleanly across teams with clear ownership and documentedhand-offs.
- Identifyand resolve operational bottlenecks that impact service quality or teamcapacity.
Operating Rhythm and Accountability- Establishand run a weekly operating cadence with written reporting, KPI review, andfollow-through.
- Holdmanagers accountable for performance, documentation, and execution againstdefined expectations.
- Ensuredecisions are documented, tracked, and completed.
Cross-Functional Coordination- Partnerclosely with Revenue Operations leadership to ensure operational readinessfor billing and cash conversion, without owning revenue execution.
- Workwith People Operations to signal staffing needs and operational capacityconstraints.
- Coordinatewith Clinical & Compliance leadership to support audit readiness andquality standards.
Issue Resolution and Risk Management- Serveas the escalation point for cross-team operational issues.
- Proactivelyidentify risks and surface them with data-backed recommendations.
- Maintain operational stability during periods of growth or change.
RequirementsRequired Qualifications- Minimum8 years of operations leadership experience
- Experiencemanaging multi-team service delivery environments
- Provensuccess implementing KPI-driven operating rhythms
- Strongwritten communication and executive-level follow-through
Preferred Qualifications- Healthcare,home health, ECM, or care management experience
- Experiencein regulated or compliance-sensitive environments
- Familiaritywith EHRs, ticketing systems, and HRIS platforms
Skills and Competencies- Operationalleadership and execution discipline
- Systemsthinking and process optimization
- Data-informeddecision making
- Strongpeople leadership and emotional intelligence
- Calm,decisive leadership under pressure
Physical and Work Conditions- Combinationof office and remote work
- Prolongedperiods of sitting and computer use
- Occasionalin-state travel
- Reasonable accommodations provided in accordance with applicable law
BenefitsWorkweek, Compensation, and BenefitsThis is a full-time, salaried position. Omatochi offers a comprehensive benefits package including medical, dental, and vision coverage; paid time off; holidays; and additional benefits consistent with company policy.
Compliance and Legal NoticesOmatochi is an equal opportunity employer. Employment is at-will and may be terminated at any time, with or without cause or notice, consistent with applicable law. This position complies with California pay transparency requirements. Compensation is based on qualifications, experience, and internal equity.