About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Minimum Requirements * 2+ years of experience in Customer Success or Account Management at a POS or ...
About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Minimum Requirements * 2+ years of experience in Customer Success or Account Management at a POS or ...
Franchise Success Manager
Irving, TX · On-site
Serve as the enterprise owner of the new owner onboarding system, creating and evolving a ... Establish and document onboarding standards, communication cadences, milestones, and success ...
Franchise Success Manager
Irving, TX · On-site
Serve as the enterprise owner of the new owner onboarding system, creating and evolving a ... Establish and document onboarding standards, communication cadences, milestones, and success ...
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Proven success in account management or full-cycle sales, with a demonstrated track record of ...
About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Proven success in account management or full-cycle sales, with a demonstrated track record of ...
Customer Success Manager
Kirkland, WA · On-site
$65K - $75K/yr
Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or ... You'll become a trusted advisor to small business owners, helping them understand payroll ...
Customer Success Manager
Kirkland, WA · On-site
$65K - $75K/yr
Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or ... You'll become a trusted advisor to small business owners, helping them understand payroll ...
Member Success Manager at CertainPath Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact. At CertainPath, we help home service contractors build stronger businesses ...
Member Success Manager at CertainPath Help Business Owners Grow. Build Lasting Relationships. Drive Meaningful Impact. At CertainPath, we help home service contractors build stronger businesses ...
Customer Success Manager
$247K/yr
Customer Success Manager TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner ...
Customer Success Manager
$247K/yr
Customer Success Manager TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Strong collaboration skills to work with Customer Success Managers and cross-functional teams.
About Owner Owner is the AI-native system local business owners use to succeed, starting with ... Strong collaboration skills to work with Customer Success Managers and cross-functional teams.
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We Are Sparta Sparta is the next-generation commodity trading platform. We ... You'll own a portfolio of clients -- including hedge funds, oil majors, refiners, vessel owners and ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We Are Sparta Sparta is the next-generation commodity trading platform. We ... You'll own a portfolio of clients -- including hedge funds, oil majors, refiners, vessel owners and ...
Position Summary The Client Success Manager (CSM) at Vistra+iiPay is the primary relationship owner for a portfolio of clients, ensuring they derive maximum value from Vistra+iiPay's global payroll ...
Position Summary The Client Success Manager (CSM) at Vistra+iiPay is the primary relationship owner for a portfolio of clients, ensuring they derive maximum value from Vistra+iiPay's global payroll ...
Customer Success Manager
$75K - $85K/yr
Customer Success Manager As a Customer Success Manager at Lone Wolf, you will own the ongoing ... Partner closely with Sales or the appropriate commercial owner to provide an accurate, evidence ...
Customer Success Manager
$75K - $85K/yr
Customer Success Manager As a Customer Success Manager at Lone Wolf, you will own the ongoing ... Partner closely with Sales or the appropriate commercial owner to provide an accurate, evidence ...
Customer Success Manager
Austin, TX · On-site
$60K - $75K/yr
Customer Success Manager Austin, TX, US 3 days ago Requisition ID: 1010 Salary Range: $60,000.00 To ... Build a written onboarding plan with defined milestones, owners, and dates * Coordinate with ...
Customer Success Manager
Austin, TX · On-site
$60K - $75K/yr
Customer Success Manager Austin, TX, US 3 days ago Requisition ID: 1010 Salary Range: $60,000.00 To ... Build a written onboarding plan with defined milestones, owners, and dates * Coordinate with ...
Serve as the primary relationship owner for assigned health system and oncology practice customers ... Demonstrated success managing executive-level customer relationships within hospitals, health ...
Serve as the primary relationship owner for assigned health system and oncology practice customers ... Demonstrated success managing executive-level customer relationships within hospitals, health ...
Customer Success Manager
Tampa, FL · On-site
Build scalable playbooks to elevate customer success Who Thrives Here You're a commercially-minded relationship owner , not just a support layer: * 3-7+ years in Customer Success, Account Management ...
Customer Success Manager
Tampa, FL · On-site
Build scalable playbooks to elevate customer success Who Thrives Here You're a commercially-minded relationship owner , not just a support layer: * 3-7+ years in Customer Success, Account Management ...
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
Customer Success Manager
Fremont, CA · On-site
... owners, developers and tenants. Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the ...
Customer Success Manager
$1.5K/mo
... owner for clients throughout their engagement lifecycle. Role Overview The Customer Success Manager will act as the central communication hub between clients and internal production teams. You will ...
Customer Success Manager
$1.5K/mo
... owner for clients throughout their engagement lifecycle. Role Overview The Customer Success Manager will act as the central communication hub between clients and internal production teams. You will ...
Customer Success Manager
Denver, CO · On-site
Serve as the primary relationship owner for assigned health system and oncology practice customers ... Demonstrated success managing executive-level customer relationships within hospitals, health ...
Customer Success Manager
Denver, CO · On-site
Serve as the primary relationship owner for assigned health system and oncology practice customers ... Demonstrated success managing executive-level customer relationships within hospitals, health ...
Customer Success Manager Themis is a collaborative governance, risk, and compliance platform ... We act like owners. We take initiative, spot gaps, and drive results for both our customers and the ...
Customer Success Manager Themis is a collaborative governance, risk, and compliance platform ... We act like owners. We take initiative, spot gaps, and drive results for both our customers and the ...
Owner Success Manager information
See salary details
$15.01 is the 25th percentile. Wages below this are outliers.
$10.34 - $22.27
64% of jobs
$31.22 is the 75th percentile. Wages above this are outliers.
$22.27 - $34.20
15% of jobs
$34.20 - $46.13
1% of jobs
$46.13 - $58.06
1% of jobs
$58.06 - $70
7% of jobs
$70 - $81.93
2% of jobs
$81.93 - $93.86
1% of jobs
$93.86 - $105.79
2% of jobs
$105.79 - $117.72
2% of jobs
$117.72 - $129.65
2% of jobs
$129.65 - $141.59
2% of jobs
$10
$41
$141
How much do owner success manager jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for owner success manager in the United States is $41.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $60.10 per hour, depending on experience, location, and employer.
What is an owner success manager?
Owner Success Managers are professionals responsible for ensuring that property owners or business stakeholders have a positive and productive experience with a company's services or products. They act as the main point of contact for owners, addressing their needs, resolving issues, and helping them achieve their goals. This role often involves onboarding new owners, providing ongoing support, and facilitating communication between owners and the organization. By fostering strong relationships, Owner Success Managers help increase satisfaction, retention, and overall success for both the owners and the company.
What are the key skills and qualifications needed to thrive as an owner success manager?
To thrive as an Owner Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or hospitality, often supported by a bachelor's degree. Familiarity with CRM platforms, property management systems, and data analytics tools is typically expected. Outstanding communication, empathy, and organizational skills help you effectively support property owners and address their concerns. These skills and qualities are crucial for ensuring owner satisfaction, retention, and overall business growth.
How does an owner success manager typically collaborate with other departments to support property owners?
As an Owner Success Manager, you will frequently work cross-functionally with teams such as operations, marketing, customer support, and finance to address owner needs and maximize property performance. This collaboration often involves coordinating onboarding processes, resolving issues, optimizing listing performance, and ensuring clear communication between the company and property owners. By acting as the main point of contact, you help streamline workflows and create a seamless experience for property owners, while also gathering feedback to drive continuous improvement across departments.
What cities are hiring for Owner Success Manager jobs?
Cities with the most Owner Success Manager job openings:
What states have the most Owner Success Manager jobs?
States with the most job openings for Owner Success Manager jobs include:
What are popular job titles related to Owner Success Manager jobs?
For Owner Success Manager jobs, the most frequently searched job titles are:
POS Customer Success Manager (US/Canada)
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Posted 6 days ago
Job description
About Owner
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We're building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
Product philosophy
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
Our vision
We're starting by helping independent restaurants succeed online.
But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants - we'll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Our traction
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We'll be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why We're Looking for You
Owner.com is scaling its Point of Sale rapidly, and we're building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner's full stack - Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value.
The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales.
What You'll Do
Compensation and benefits
The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We're building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
Product philosophy
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
Our vision
We're starting by helping independent restaurants succeed online.
But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants - we'll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Our traction
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We'll be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why We're Looking for You
Owner.com is scaling its Point of Sale rapidly, and we're building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner's full stack - Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value.
The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales.
What You'll Do
- Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner's Core Online Ordering platform and Point of Sale.
- Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth
- Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance.
- Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills
- Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities
- Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows
- A strong customer centric approach. You handle conversations with empathy, professionalism and a solutions-first mindset
- Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation
- Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story
- Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability
- Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team's process
- Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that!
- 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
- You held targets which included NRR, GRR and/or retention metrics
- Working knowledge of POS hardware payment processing technology and in-store restaurant operations
- Proven track record of managing customer churn and driving product adoption in a SaaS environment
- Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack
- A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics
- A commitment to personal growth and continuous improvement
- Experience working in a restaurant
- Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes
- Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue
- Help restaurant owners see measurable ROI from Owner's platform
- Drive retention in Owners newest customer segment
- Shape the POS customer journey. You will work in a collaborative enirvonment to define how this team operates at scale
- Surface product insights and influence Owners roadmap
Compensation and benefits
The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.