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Owner Service Agent Jobs in Silver Spring, MD (NOW HIRING)

BTI Services

Contact Center Specialist

Washington, DC · On-site

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB ... At least 3 years of experience as a customer service agent or contact center representative.

Navy Federal Credit Union

Experience Owner

Vienna, VA · On-site

Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for ... Experience optimizing digital experiences within financial services Navy Federal Credit Union ...

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All JobsOwner Service Agent JobsOwner Service Agent Jobs in Silver Spring, MD

Owner Service Agent information

See Silver Spring, MD salary details

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How much do owner service agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for owner service agent in Silver Spring, MD is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.11 per hour, depending on experience, location, and employer.

What cities near Silver Spring, MD are hiring for Owner Service Agent jobs?

Cities near Silver Spring, MD with the most Owner Service Agent job openings:

Infographic showing various Owner Service Agent job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,764 per year, or $20.1 per hour.

Contact Center Specialist

Washington, DC • On-site

BTI Services
See more jobs at BTI Servicesexternal

Other

Posted 7 days ago

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
BTI is currently searching for a Contact Center Specialist to fulfill the roles and responsibilities below:
  Roles and Responsibilities The Contact Center Specialist reports to the Contact Center Lead and serves as a frontline point of contact for users and callers, providing timely, accurate, and courteous support in response to inquiries, issues, and service requests. The Specialist handles inbound and outbound contacts across supported channels (phone, email, chat, and AI-assisted channels as applicable), following established procedures and performance standards.
The Specialist works within the contact center's AI-assisted service model, using chatbot and automated-resolution outputs as a starting point where applicable, escalating or correcting automated responses when they are inaccurate or insufficient, and flagging recurring gaps in AI performance to the Contact Center Lead to support continuous improvement of those tools.
The Specialist documents interactions accurately in the contact center's case management or CRM system, escalates complex or unresolved issues according to established escalation paths, and contributes to a positive user experience consistent with the program's UX standards and accessibility requirements. Experience/Qualifications
  • High school diploma or equivalent required; undergraduate coursework or degree preferred.
  • At least 3 years of experience as a customer service agent or contact center representative.
  • Strong verbal and written communication skills, including the ability to explain technical or procedural information clearly to non-technical users.
  • Experience using contact center or CRM platforms (e.g., AWS Connect, Salesforce, or similar) to log, track, and resolve user interactions.
  • Ability to follow documented procedures and escalation protocols consistently and accurately.
  • Basic familiarity with AI-assisted service tools such as chatbots or automated resolution systems, including the ability to recognize when an automated response is inadequate and escalate appropriately.
  • Ability to work effectively both independently and as part of a team, accommodating fluctuations in call/contact volume.

  • Basic computer proficiency, including navigating knowledge base systems (e.g., KnowledgeOwl) and
multiple concurrent software applications.
  • Demonstrated reliability, professionalism, and attention to detail in a customer-facing role.
 

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