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Overnight Technical Support Engineer Remote Jobs in Washington

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

The Remote Support Engineer provides technical assistance to customers and internal users, resolving issues related to hardware, software, and systems, all from a remote location. They troubleshoot ...

NTT DATA Services

DevSecOps Engineer - REMOTE

Bethesda, MD · Remote

$65K - $136K/yr

We are currently seeking a DevSecOps Engineer - REMOTE to join our team in Bethesda (REMOTE ... Provide technical support for user acceptance testing, deployment, and ongoing operations of client ...

Magnus Management Group LLC

SQL Engineer

Washington, DC · Remote

Remote (U.S.) Employment Type: Full-Time Clearance: Min Secret Clearance - Will be upgraded to Top ... Support database migrations, upgrades, security, and high-availability solutions. * Collaborate ...

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site +1

Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle

kgs

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

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Overnight Technical Support Engineer Remote information

What is the difference between Overnight Technical Support Engineer Remote vs Customer Support Specialist?

AspectOvernight Technical Support Engineer RemoteCustomer Support Specialist
CredentialsTechnical certifications (e.g., CompTIA, Cisco)Customer service training, basic technical knowledge
Work EnvironmentRemote, technical troubleshooting focus, overnight shiftsRemote or on-site, customer interaction, flexible hours
Industry UsageIT, networking, software companiesRetail, telecom, tech services
Search IntentTechnical troubleshooting, overnight support rolesCustomer service, support roles

The Overnight Technical Support Engineer Remote primarily focuses on resolving technical issues overnight, requiring specialized certifications and technical skills. In contrast, a Customer Support Specialist handles customer inquiries with less technical depth and may work during regular hours. Both roles are essential in customer service and technical industries but differ in technical complexity and shift timing.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Washington? The most popular types of Technical Support Engineer Remote jobs in Washington are:
What cities in Washington are hiring for Overnight Technical Support Engineer Remote jobs? Cities in Washington with the most Overnight Technical Support Engineer Remote job openings:
Overnight Technical Support Engineer Remote jobs near you
Infographic showing various Overnight Technical Support Engineer Remote job openings in Washington as of July 2026, with employment types broken down into 91% Full Time, 4% Part Time, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Technical Support Engineer

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support background and experience supporting software solutions for our Americas customers.
  • Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
  • Handle cases remotely.
  • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting and issue resolution
  • Cooperate and communicate closely with all internal teams within Cellebrite.
  • Adhere and assure compliance with established SLA & KPI.

Requirements:
Hands on experience with:
  • Windows Workstation / application support -Advanced
  • Networking services and products -Intermediate

o At least 2 years of experience in technical support or IT support
o At least 2 years of experience in supporting Application Software solutions
o Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to Multitask and function appropriately under stressful conditions.
An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - AWS/ MS Cloud services / CCNA / MCSA etc.)
o knowledge in databases - SQL, Scripting
o Experience in Mobile Cellular world
o Experience in SaaS environments - Supporting infrastructure.
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities:
• Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
• Good communication skills (oral and written)
• Hold Yourself accountable, High level of responsibility
• Ability to work both in a team environment and individually.
• Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
• Native English Spoken and Written
• Spanish and / or Portuguese would be Highly beneficial.
Requirements

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