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Fujifilm

Sr Tech Support Engineer MI -2

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitors TAC phone system wall boards to ensure that proper statuses are maintained. * Positive ... Some short notice overnight travel, based on the needs of the business, to work on customer systems.

Fujifilm

Sr Tech Support Engineer MI -2

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitors TAC phone system wall boards to ensure that proper statuses are maintained. * Positive ... Some short notice overnight travel, based on the needs of the business, to work on customer systems.

Fujifilm

Lead Project Team Support Engineer

This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other ... Some short notice overnight travel, based on the needs of the business, to work on customer systems.

Fujifilm

Lead Project Team Support Engineer

This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other ... Some short notice overnight travel, based on the needs of the business, to work on customer systems.

Intelli-Tec Security LLC

Security Alarm Technician

Jupiter, FL

$21.50 - $29.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... programming experience in OnGuard, Facility Commander, Lenel, Avigilon ACM, Secure Perfect, TAC ... Ability to travel as required (no overnight travel) * Ability to work overtime as required and ...

Zayo

IPTAC Engineering Technician

Charleston, WV

$26.92 - $41.39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... TAC teams andhigh levelcustomer contacts, support NCC technicians, and contribute to network ... S.-basedroles receiveadditionalpay for evening and overnight hours, based on role and shift ...

Zayo Group, LLC

IPTAC Engineering Technician

Ashburn, VA · On-site

$26.92 - $41.39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... TAC teams and high level customer contacts, support NCC technicians, and contribute to network ... S.-based roles receive additional pay for evening and overnight hours, based on role and shift ...

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Sr Tech Support Engineer MI -2

Fujifilm

Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Fujifilm rating

8.4

Company rating: 8.4 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

49th of 540 rated manufacturers

Job description

Position Overview
The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in primary support across our Synapse products, and the ability to support more complex issues. This engineer must be comfortable with making decisions while working on these more complex issues. This role requires a firm grasp of time management and organizational skills.
To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations.
Company Overview
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers
Job Description
Duties and Responsibilities:
  • Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and
    clearing monitor alarms, and providing our customers with timely responses.
  • Works on 3rd party hardware, software, and network related issues that are sold or supported by
    FUJIFILM.
  • Collaborates with peers and Lead Team members on solving complex technical issues and
    developing innovative solutions.
  • Effectively documents the troubleshooting of issues and follows the TAC escalation process to
    move cases to the next level engineer.
  • Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a
    timely manner, to the next level engineer when an issue cannot be resolved.
  • Promotes well documented cases to be used as product Knowledge Base articles.
  • Maintains an expert working knowledge of current medical imaging products and related
    technologies.
  • Engineers must have the ability and skillset to answer and facilitate incoming customer calls,
    effectively communicate with our customers, and document the interactions within a case.
  • Works cross-functionally with other Synapse teams/products as required and handles other
    duties as assigned.
  • Monitors TAC phone system wall boards to ensure that proper statuses are maintained.
  • Positive customer surveys, documentation accuracy and consistency, timely case and project
    completion, and finishing the assigned trainings are standard expectations for all FUJI
    engineers.
  • Maintains a high level of success with yearly goals provided by your manager and metrics
    defined on a team level.
  • Working outside of normal business hours, overtime, holidays, and participation in an on-call
    rotation are required to cover the needs of the business.
  • Some short notice overnight travel, based on the needs of the business, to work on customer
    systems.
  • Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:
Baseline Qualifications:
  • Bachelor's Degree, Trade School Certification (Industry related), or Industry Experience
    Equivalent
  • One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred).
  • Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL
    Server, and/or Oracle.
  • Superior communication and interpersonal skills, excellent phone manner.
  • Ability to achieve results and meet goals in a fast-paced, team environment.
  • Ability to make independent decisions based on interpretation of technology data and
    product knowledge.
  • Excellent organizational and multi-tasking skills.
  • Knowledge of Linux Architecture
  • Experience using PostgreSQL.

Preferred Qualifications:
  • FUJIFILM Synapse Administration experience
  • Knowledge with Synapse application front end
  • Knowledge of Synapse workflows and their implementations.
  • Experience with clinical data transfer protocols and interfaces (HL7 and DICOM)
  • Working knowledge of medical informatics architecture (VMware and Storage Solutions).
  • Security Certifications (Security + or higher).
  • Experience managing RHEL6, RHEL7 servers or its downstream server distributions
    (CentOS, Oracle Linux, Scientific Linux.
  • Experience with Shell Scripting in BASH or Python.

Key Performance Indicators:
  • To maintain this position, within two years of starting this role, the engineer must:
    • Maintain Security+ Certification (Security + or higher)
    • Maintain and expand knowledge acquired to be designated as a TAC Subject Matter
      Expert (SME) in two disciplines.
  • All engineers must maintain a case workload within 10% of the median of their peers at a
    minimum.
  • Case backlogs must stay at or below 25 cases (not including escalated cases) unless
    approved by management.

Physical Requirements:
The position requires the ability to perform the following physical demands and/or have the listed
capabilities.
  • The ability to sit up to 75-100% of applicable work time.
  • The ability to use your hands and fingers to feel and manipulate items, including keyboards,
    up to 100% of applicable work time.
  • The ability to stand, talk, and hear for 75% of applicable work time.

Travel:
  • Occasional (up to 10%) travel may be required based on business need.

Salary and Benefits
  • $43.75-$48.07/hr
  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off

*#LI-Remote
In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

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About Fujifilm

Sourced by ZipRecruiter

With each Industry we enter, We’ve learned to Leverage and Adapt our knowledge, Expertise and rRsources to make the World a better place. When it comes to Innovating for a Healthier World and a more sustainable society, we’ll NEVER STOP. Fujifilm will contribute to the social challenges by creating new value in a wide range of business domains through innovation in Products, Services, and Technological Development. We launched our Healthcare Business with X-ray film in 1936. And now, We are developing our business in areas of prevention, diagnosis, and treatment as a Comprehensive Healthcare Company. We will never stop Innovating for a Healthier World.

Industry

Chemical manufacturing

Company size

10,000+ Employees

Headquarters location

Minato-ku, Tokyo, JP

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