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Overnight Remote Jobs in West Springfield, MA (NOW HIRING)

Customer Care Representative

Hartford, CT · Remote

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer ...

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Overnight Remote information

See West Springfield, MA salary details

$10

$16

$21

How much do overnight remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight remote in West Springfield, MA is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.46 per hour, depending on experience, location, and employer.

What are overnight remote jobs?

Overnight remote jobs are positions that require employees to work during nighttime hours, typically outside the standard 9-to-5 schedule, while performing their duties from a remote location, such as home. These jobs are common in industries that need 24/7 support, like customer service, technical support, IT, healthcare, and security monitoring. Working overnight and remotely can offer flexibility and may be ideal for those who prefer or need to work non-traditional hours. It's important to ensure you have a suitable home office setup to stay productive during these shifts.

What are the qualifications to get an overnight remote job?

The qualifications get a remote overnight job depend on the position you seek. For example, to become a remote overnight registered nurse, you need to follow the same educational path that other nurses take. You need to earn an associate or bachelor's degree in nursing and passing the RN-NCLEX exam. English as a second language teachers who work from home need to have a bachelor's degree in English, education, or a related field. Some schools also require additional certification, such as a TEFL (Teaching English as a Foreign Language) or TESOL (Teachers of English to Speakers of Other Languages) certificate. Overnight help desk and technical support specialists usually have an associate or bachelor's degree in IT or a closely related subject as well as professional experience and technical skills in the software or hardware offered by the company.

What are the key skills and qualifications needed to thrive as an overnight remote worker, and why are they important?

To thrive as an Overnight Remote Worker, you need strong time management, self-motivation, and the ability to work independently, often supported by experience in remote roles or relevant industry qualifications. Familiarity with remote communication tools like Slack, Zoom, and project management platforms is typically required. Exceptional communication skills, reliability, and adaptability to irregular hours help individuals stand out in this position. These skills and qualities are crucial for maintaining productivity, meeting deadlines, and collaborating effectively with teams across different time zones.

What are some common challenges faced by overnight remote workers, and how can they be effectively managed?

Overnight remote workers often encounter challenges such as maintaining a healthy work-life balance, staying alert during non-traditional hours, and feeling isolated from colleagues who work standard shifts. To manage these, it’s important to establish a consistent sleep schedule, create a dedicated workspace free from distractions, and proactively communicate with team members through digital channels. Employers may also offer resources like wellness programs or virtual team meetings to help overnight remote staff stay connected and supported.

What is the difference between Overnight Remote vs Night Auditor?

AspectOvernight RemoteNight Auditor
Work EnvironmentRemote, often from homeOn-site at hotel or hospitality location
Required CredentialsVaries by role, often includes customer service or administrative skillsHospitality or hotel management certifications often preferred
Industry UsageCustomer service, administrative, or support rolesHospitality, hotel industry
Work HoursTypically overnight shifts, flexible remote setupOvernight shifts at hotel, usually 11 PM–7 AM

Overnight Remote roles involve working from home during overnight hours, often in customer service or administrative positions. Night Auditors work on-site at hotels during the night shift, focusing on financial reconciliation and guest services. While both roles operate overnight, the main difference lies in the work environment and industry focus.

What are the most commonly searched types of Remote jobs in West Springfield, MA?

The most popular types of Remote jobs in West Springfield, MA are:

What are popular job titles related to Overnight Remote jobs in West Springfield, MA?

For Overnight Remote jobs in West Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote jobs in West Springfield, MA look for?

The top searched job categories for Overnight Remote jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Overnight Remote jobs?

Cities near West Springfield, MA with the most Overnight Remote job openings:

Infographic showing various Overnight Remote job openings in West Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,338 per year, or $17 per hour.

Customer Care Representative

The Hartford

Hartford, CT • Remote

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

57th of 310 rated insurance


Job description

CRS I Claims - CQ10AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success.

START DATE: Monday, October 19, 2026

WORK ARRANGEMENT: This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer candidates to reside in a commutable distance to our Lake Mary FL, Sunrise FL, Charlotte NC, Scottsdale AZ, Hartford CT, Alpharetta GA, Clinton NY or San Antonio TX offices.


TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated.

POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round.

BASE PAY is $25 per hour with opportunity for growth.

RESPONSIBILITIES:

  • Initiate claims according to claims best practices, as assigned and provide exceptional customer service.

  • Promote digital self service capabilities.

  • Utilize multiple computer applications to accurately document claim information.

  • Have a dedicated workspace free from distractions during work and training hours.

  • Required to commit to the training and work schedule.

  • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

QUALIFICATIONS:

  • A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.

  • Ability to work in a fast-paced complex environment while navigating multiple programs.

  • Problem solving and critical thinking skills with strong attention to detail.

  • Excellent communication skills with ability to empathize with customers and colleagues.

  • Adaptability.

  • High School Diploma or equivalent experience required.

  • Spanish bilingual a plus.

  • INTERNET:For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visithttp://www.speedtest.netfrom your personal computer.

ADDITIONAL INFORMATION:

  • May have a need to work holidays based on business need.

  • Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course.

  • We are invested in you from Day 1 as an individual and in your career journey.We prioritize supporting your skill development early in your career.Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

BENEFITS:

  • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.

  • 25 days paid time off in your first full year of service and Paid Holidays

  • Tuition reimbursement, Student Loan Paydown Program

  • 401K

  • Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$46,222 - $69,333

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits


What The Hartford employees say

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Hartford logo

About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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