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Overnight Remote Leadership Development Jobs in Minnesota

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Remote leadership and team development * Salesforce Service Cloud configuration & reporting * SLA management and escalation handling * Remote customer communication and stakeholder management

Harris

This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. Minimal ... Harrisis a leading provider of mission-critical software to the public sector in North America. As ...

CSAA

Job Title Corporate Development Principal - Remote Requisition Number R7895 Corporate Development ... The position collaborates closely with leaders throughout the organization to evaluate ...

Harris

Hands-On Senior Executive - Corporate Development - Remote, Part Time Harris Computer seeks an ... A quick study who can profile, assess, and interpret a company and its leaders within minutes, then ...

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Overnight Remote Leadership Development information

What is the difference between Overnight Remote Leadership Development vs Overnight Remote Project Management?

AspectOvernight Remote Leadership DevelopmentOvernight Remote Project Management
CredentialsLeadership certifications, coaching experienceProject management certifications (PMP), scheduling skills
Work EnvironmentRemote, often asynchronous, leadership-focusedRemote, deadline-driven, task-oriented
Industry UsageCorporate training, leadership programsIT, construction, marketing projects
Search IntentLeadership development, executive trainingProject planning, task coordination

While both roles involve remote work, Overnight Remote Leadership Development focuses on cultivating leadership skills and coaching, whereas Overnight Remote Project Management emphasizes planning, executing, and completing projects. Understanding these differences helps professionals choose the right career path or training program.

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Overnight Remote Leadership Development jobs near you

Support Manager

Saint Paul, MN • Remote

Optomec Inc
See more jobs at Optomec Incexternal

Full-time

Re-posted 29 days ago

Job description

Description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.

Key Responsibilities:


  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution      documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents      via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and      vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements

Required Qualifications:


  • 4+ years managing field service or technical support teams with      dispatch/field technicians.
  • Hands-on experience using      Salesforce Service Cloud (ticketing, flows, entitlements/milestones,      reports/dashboards).
  • Strong understanding of SLA      design/enforcement and escalation matrices.
  • Excellent remote customer-facing      communication skills; experience managing escalations virtually.
  • Proven coaching and      people-management skills.
  • Comfortable working remotely and      coordinating field activities without on-site customer visits.


Preferred Qualifications:


  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.


Core Skills:


  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management


Working Conditions:


  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.



To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply