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Field Service Engineer I – Orange County, CA

Job Title: Field Service Engineer I

Territory will cover primarily Orange County, with ideal candidate living within county and near major freeway access.

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global distributed team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit www.thermofisher.com.

Position Objective

The Field Service Engineer (FSE) performs customer installs, repairs, qualifications, and preventative maintenance on a variety of instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

What you will do:

• Provides onsite installation of instruments, upgrades, updates, qualifications, repairs, and preventative maintenance service.
• Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Achieves specified revenue targets while satisfying customers from instrument repair, installation, qualifications, and PM’s.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions.
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Performs Qualification & Validation Products at customer sites.
• Maintains their technical competency level servicing new instruments and problems by attending training, staff meetings, and remaining up to speed on new products, markets, customers, and competitors.
• Additional related duties or projects may be assigned by leadership.

How will you get here?

EDUCATION

Minimum required education: Bachelor’s degree or associates degree with 2 years of relevant experience or high school diploma/GED with 4 years of relevant experience in engineering, biology, chemistry, or related field.

REQUIRED EXPERIENCE

• 0-3 years of relevant experience with related science, engineering, and/or customer skills

PREFERRED EXPERIENCE

• Bachelor’s level degree
• Experience in a clinical, diagnostics and/or other regulated environment
• Interest in learning and understanding IT systems and processes.
• Experience in related product applications and instruments

Knowledge, Skills, Abilities

• Ability to provide proof of full Covid-19 vaccination.
• Use effective questioning to identify customer needs.
• Exercises judgment setting work priorities and identifying the next steps.
• Requires minimal guidance.
• Participates as a positive influence on the team.
• Quickly adapts to change with positive and constructive feedback.
• Ability to travel 70-90% locally and occasionally overnight within the state.
• Responsible to effectively handle work schedule and shift according to changing priorities.
• Valid Driver’s license and clean driving record are required.
• Available for occasional weekend support may be required.

Working Conditions:

• Frequent travel to customer site is required and ranges from 25-50% of work time.
• Works both in home office as well as in a laboratory environment.
• Is required to lift up to 50 lbs.
• May be required to stand for extended periods of time while performing duties.
• In work environment will have chemicals and hazardous materials present.
• Must be available to work overtime, and flexible shifts with the possibility of occasional weekend/holiday on call rotations.
   

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards