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Overnight Prior Authorization Representative Express Scripts Jobs in Arizona

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Overnight Prior Authorization Representative Express Scripts information

What is an overnight prior authorization representative at Express Scripts?

An Overnight Prior Authorization Representative at Express Scripts is responsible for processing and evaluating prescription medication requests that require authorization from insurance providers, primarily during overnight shifts. This role involves reviewing clinical information, communicating with healthcare providers, and ensuring that medications meet insurance guidelines for approval. Representatives also provide customer service to patients, doctors, and pharmacists, helping to resolve issues and explain the prior authorization process. Working overnight means handling requests that come in outside of typical business hours, ensuring 24/7 support for patients and providers.

What are the key skills and qualifications needed to thrive as an overnight prior authorization representative at Express Scripts?

To thrive as an Overnight Prior Authorization Representative at Express Scripts, you need a solid understanding of pharmacy benefits, medical terminology, and prior authorization processes, often supported by a high school diploma or equivalent and relevant experience in healthcare or pharmacy. Familiarity with pharmacy management software, claims processing systems, and Microsoft Office Suite is typically required. Attention to detail, strong problem-solving skills, and effective communication are critical soft skills for success in this position. These competencies ensure accurate and timely authorization decisions, safeguard patient access to medications, and uphold compliance with regulatory standards during overnight shifts.

What are some common challenges faced by overnight prior authorization representatives at Express Scripts, and how can they be managed?

Overnight Prior Authorization Representatives at Express Scripts often face challenges such as managing high call volumes during off-peak hours, handling urgent medication requests, and working independently with limited on-site supervision. To manage these challenges, representatives should develop strong organizational skills, remain updated on the latest formulary guidelines, and leverage internal resources or escalation protocols for complex cases. Building effective communication with pharmacists, physicians, and other team members—even during overnight shifts—can also help ensure smooth case resolution and maintain high service quality.

What are the most commonly searched types of Prior Authorization Representative Express Scripts jobs in Arizona?

The most popular types of Prior Authorization Representative Express Scripts jobs in Arizona are:

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For Overnight Prior Authorization Representative Express Scripts jobs in Arizona, the most frequently searched job titles are:

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What cities in Arizona are hiring for Overnight Prior Authorization Representative Express Scripts jobs?

Cities in Arizona with the most Overnight Prior Authorization Representative Express Scripts job openings:

Electro-Mechanical Maintenance and Controls Engineer - Express Scripts

Cigna

Tempe, AZ • On-site

Full-time

Re-posted 10 days ago


Cigna Healthcare rating

8.3

Company rating: 8.3 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

40th of 888 rated healthcare providers


Job description

Help us architect the future of pharmacy automation. This role is for a handson technical leader who enjoys solving complex problems, thinking strategically, and staying closely connected to the systems and teams that keep operations running. As a Maintenance and Controls Engineer, you will play a critical role in ensuring the reliability, performance, and continuous improvement of advanced pharmacy automation equipment in a highvolume, regulated environment.

About Cigna

Cigna is a global health service company dedicated to improving the health, wellbeing, and peace of mind of those we serve. We care deeply about career growth and development, offering opportunities to learn, innovate, and make a meaningful impact. Here, your expertise helps shape the future of healthcare while you continue to grow professionally.

Responsibilities

  • Lead advanced maintenance, troubleshooting, and repair of automated pharmacy equipment using electrical, mechanical, pneumatic, and control system schematics.
  • Ensure high reliability and uptime of pharmacy automation systems, facility infrastructure, and supporting utility systems.
  • Analyze system data and reporting outputs to identify trends, diagnose root causes, and implement permanent corrective actions.
  • Monitor and improve Mean Time Between Failures (MTBF) for electromechanical equipment and associated software control systems.
  • Troubleshoot, install, service, and repair automated production equipment, including robotics, PLCs, electrical controls, and software interfaces.
  • Provide expert technical support for robot and PLCbased hardware and software systems.
  • Execute preventive, corrective, and emergency maintenance work orders in alignment with operational priorities.
  • Partner with developers, production engineering, and vendors to implement new processes, equipment enhancements, and system improvements.
  • Recommend design and process improvements to enhance equipment quality, performance, safety, and maintainability.
  • Perform routine inspections, maintenance rounds, and diagnostics to identify early signs of degraded system performance.
  • Document all preventive, corrective, and emergency maintenance activities accurately within the Computerized Maintenance Management System (CMMS - Maximo).
  • Serve as the senior technical point of contact for junior technicians, providing guidance on maintenance activities, upgrades, installations, and spare parts management.
  • Support continuous improvement initiatives through root cause analysis, technical expertise, and crossfunctional collaboration.
  • Participate in oncall rotation
  • 2nd Shift - Monday - Thursday - 2:30 PM to 1:00 AM

Required Qualifications

  • High School Diploma or equivalent.
  • Minimum of 6 years of experience in automation engineering, maintenance, or a closely related technical field.
  • Handson experience maintaining and troubleshooting highvolume automated or pharmaceutical production equipment.
  • Strong mechanical and electromechanical troubleshooting skills.
  • Proficiency with PLCs, I/O, field devices, robotic systems, and electrical controls.
  • Experience using Computerized Maintenance Management Systems (CMMS) to manage work orders and maintenance data.
  • Working knowledge of preventive and predictive maintenance practices.
  • Ability to work evenings, weekends, and participate in oncall support as needed.
  • Willingness to travel occasionally to other sites or facilities.

Preferred Qualifications

  • Associate's or Bachelor's degree in Engineering, Automation, Electronics, or a related field.
  • Experience with RSLogix, DeviceNet, and ControlNet systems.
  • Experience in OSHA 1910 safety standards and regulated production environments.
  • Training in root cause analysis and total quality methodologies.
  • Prior experience mentoring or leading technical teams.
  • Advanced experience with Verint V15 Recording and Analytics Suite.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.


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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

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