Overnight Operations Associate Jobs in Fallbrook, CA

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to the AC Hotel San Diego Downtown Gaslamp Quarter, a vibrant property within the Pyramid Global Hospitality portfolio. Featuring 147 thoughtfully designed guest rooms and 200 sq. ft. of intimate meeting space, this hotel combines modern style with a dynamic work environment. As a member of our team, you'll join a dedicated group that values collaboration, professionalism, and a passion for hospitality. Whether your focus is in guest services, food and beverage, or operations, you'll have the opportunity to grow your career in a supportive, people-first culture. We are committed to fostering a workplace where every team member feels valued, empowered, and set up for success. If you're ready to advance your career with a property that embraces both innovation and exceptional service, the AC Hotel San Diego Downtown Gaslamp Quarter is the place to be.

What you will have an opportunity to do:

Night Auditor

AC Hotel San Diego Downtown Gaslamp Quarter

Position Summary

The AC Hotel San Diego Downtown Gaslamp Quarter is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team. As the overnight ambassador of our hotel, you will provide exceptional guest service while ensuring the accuracy of the hotel's daily financial transactions and completing the nightly audit process.

This position is ideal for someone who enjoys working independently, excels in customer service, and has a passion for hospitality. You will play a key role in creating memorable guest experiences while maintaining the integrity of the hotel's financial records.

What You'll Do

Guest Experience

• Welcome guests with warm, professional, and genuine hospitality experience.
• Complete guest check-in and check-out efficiently and accurately.
• Respond to guest inquiries, requests, and concerns in a courteous and timely manner.
• Answer incoming phone calls and direct them appropriately.
• Process room reservations, modifications, and cancellations when needed.
• Maintain a safe, secure, and welcoming environment throughout the overnight shift.

Night Audit Responsibilities

• Perform the nightly audit and close out the day's business in accordance with Marriott and company standards.
• Verify and balance all Front Office transactions.
• Audit room revenue, food and beverage revenue, guest accounts, and cash receipts.
• Reconcile cashier reports and investigate any discrepancies.
• Post room charges, payments, and adjustments accurately.
• Generate and distribute daily management, accounting, and operational reports.
• Prepare financial documentation for the Accounting Department.
• Ensure all reports are completed accurately and submitted on time.

Team Support

• Communicate important guest information and operational updates to the morning team.
• Assist other hotel departments during overnight operations as needed.
• Support emergency procedures and respond appropriately to guest or hotel incidents.
• Complete additional duties and special projects as assigned.

What are we looking for?

Preferred Experience

• One or more years of Front Desk, Guest Services, or hospitality experience.
• Previous Night Audit experience is strongly preferred.
• Experience with Marriott systems, including FOSSE, GXP, or similar hotel property management systems is preferred.

Skills & Abilities

• Exceptional guest service and communication skills.
• Strong attention to detail with excellent organizational abilities.
• Ability to work independently and make sound decisions.
• Comfortable balancing cash and reconciling financial transactions.
• Strong analytical and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.
• Proficiency with Microsoft Office applications.
• Professional appearance and demeanor.
• Reliable attendance and punctuality.

Schedule Requirements

• Overnight shift (typically 11:00 PM - 7:00 AM)
• Must be available to work weekends and holidays.
• Flexibility to work additional shifts when business demands require.

Why Join AC Hotel San Diego Downtown Gaslamp Quarter?

Located in the heart of San Diego's vibrant Gaslamp Quarter, AC Hotel blends modern sophistication with genuine hospitality. As part of our team, you'll enjoy working in an energetic, collaborative environment where your contributions make a lasting impact on every guest's stay.

We offer competitive pay, comprehensive benefits, opportunities for career growth, hotel travel discounts, and the chance to be part of a team dedicated to delivering exceptional service every day.

If you have a passion for hospitality, enjoy working overnight, and take pride in accuracy and guest satisfaction, we invite you to apply and become part of the AC Hotel San Diego Downtown Gaslamp Quarter family.

Compensation:

$22.00

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$22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.