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Overnight Network Engineer Government Jobs in Delaware

USM

Openstack Engineer

Wilmington, DE · On-site

We are a project-driven firm that reliably meets the IT needs of our State and Government customers ... network, storage, etc. o 5 years of openstack engineering o Experience configuring openstack, nova ...

Cisco

Senior Software Engineer, Backend

Dover, DE · On-site +1

$165K - $241K/yr

S. government has specified can only be performed by a U.S. citizen on U.S. soil. At Cisco Meraki ... We'remaking networking easier, faster, and smarter with technology that simply works. In near real ...

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Overnight Network Engineer Government information

What does an overnight network engineer in government do?

An Overnight Network Engineer in a government setting is responsible for monitoring, maintaining, and troubleshooting network infrastructure during nighttime hours. Their duties include ensuring network security, managing incidents, performing routine updates, and responding to outages or technical issues that arise outside of traditional business hours. These professionals often work in critical environments where constant network availability is essential, such as defense, emergency services, or government data centers. Their work helps maintain secure and reliable communications for government operations around the clock.

What unique challenges do overnight network engineers face when supporting government networks?

Overnight Network Engineers working in government environments often encounter challenges such as responding to critical incidents outside of regular business hours, ensuring compliance with strict security protocols, and coordinating with on-call or remote teams. The role often requires quick problem-solving skills to maintain network uptime and protect sensitive data while much of the agency staff is offline. Engineers must be adept at documenting changes and communicating effectively with day-shift colleagues to ensure seamless operations across shifts.

What are the key skills and qualifications needed to thrive as an overnight network engineer in government?

To thrive as an Overnight Network Engineer in Government, you need a solid background in network infrastructure, troubleshooting, and security protocols, typically supported by a degree in computer science or IT and relevant certifications like CCNA or CompTIA Network+. Proficiency with network monitoring tools (such as SolarWinds or Wireshark), government-specific security frameworks, and ticketing systems is crucial. Strong problem-solving skills, attention to detail, and the ability to communicate effectively and work independently during off-hours make someone stand out in this role. These skills ensure reliable, secure network operations that support critical government functions, especially during periods of limited supervision.
What are the most commonly searched types of Network Engineer Government jobs in Delaware? The most popular types of Network Engineer Government jobs in Delaware are:
What cities in Delaware are hiring for Overnight Network Engineer Government jobs? Cities in Delaware with the most Overnight Network Engineer Government job openings:
Overnight Network Engineer Government jobs near you

Technical Support Specialist - Weekday Overnight - Government

Relativity

Wilmington, DE • On-site

$54K - $80K/yr

Other

Re-posted 2 days ago

Job description

Posting Type

Remote

Job Overview

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, and the weekday overnight shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

  • Use SQL applications and tools to run basic SQL queries

  • Respond tocustomerquestions, problems, and work requestson a daily basis

  • Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers

  • Partner with senior level team members as needed to troubleshoot and resolve customer incidents

  • Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities

Policy and Procedure Skills

  • Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data

  • Monitor assigned open tickets, contact customers, and update tickets ona timelybasis

  • Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff

  • Complete all daily tasks and projects

  • Track time daily

Expectations of the Role

  • Provide excellent customer service using the communication methodsdesignatedby Relativity

  • Flexible to work a9-hourMonday-Friday overnightshift from11pm-8amCST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management

  • Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding

  • Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries

  • Meet identified goalsregardingcustomer service tech support metrics

  • Commitment to and consistent demonstration of core company values

Your Skills

  • Customer support experience

  • Customer-focused and ability to understand expectations

  • Direct experience supportingcustomers as a primary contact or lead using phone and email

  • Experience troubleshooting complex issues

  • SQL and Windows platform experience

  • Travel 10% of the time

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$54,000 and $80,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

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