IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences-powered by worldclass content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Overview
IGT is seeking a Computer Operator I to join our Tier One Contact Center within our Network Operations Center (NOC). This team provides 24/7/365 support for gaming systems, infrastructure, and Wide Area Progressive networks across North America and globally.
In this role, you will serve as a key point of contact for both internal and external customers, monitoring system activity, processing jackpot transactions, troubleshooting issues, and ensuring compliance with established controls and procedures. This is an excellent opportunity for someone who enjoys problem-solving, customer support, technology, and working in a fast-paced operational environment.
**This is a full-time, fully onsite graveyard shift position supporting a 24/7/365 operation**
What You'll Do
Monitor and report on Wide Area Progressive system and game-level activity and issues
Process jackpot transactions and coordinate payments with casino partners
Receive, triage, troubleshoot, and escalate gaming and casino system issues as needed
Provide phone-based support to internal and external customers
Utilize multiple applications and systems to manage data, transactions, and service requests
Follow established controls, processes, and remediation procedures to resolve operational issues
Coordinate follow-up activities with Field Services teams
Maintain accurate documentation and system records
Support teammates and contribute to a collaborative team environment
Communicate professionally and effectively with customers, partners, and internal stakeholders
What We're Looking For
Required Qualifications:
High school diploma or equivalent
Must be at least 21 years of age
Ability to obtain and maintain required gaming licenses and gaming cards
Experience using Microsoft Office applications, including Word and Excel
Strong computer literacy and ability to learn new systems quickly
Excellent attention to detail and problem-solving skills
Strong organizational, communication, and customer service abilities
Reliable attendance and ability to work independently
Availability to work overnight shifts, weekends, and holidays as scheduled
Preferred Qualifications:
Previous experience in a customer service, call center, service desk, operations, or technical support environment
Gaming industry experience
Experience with SAP, Salesforce, Adobe, DocuSign, ACD systems, or similar applications
Ability to type 35+ WPM
Bilingual English/Spanish skills
Keys to Success
Thrives in a fast-paced, 24/7 operational environment
Demonstrates accountability, reliability, and strong attendance
Remains calm and focused while handling multiple priorities and systems simultaneously
Communicates clearly and professionally with customers and team members
Learns new applications, processes, and procedures quickly
Maintains accuracy while processing high-visibility transactions and issue resolution activities
Collaborates effectively with peers, supervisors, and cross-functional teams
#LI-TP1
#LI-ONSITE
At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $30,060 - $43,715 USD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.
And compensation is just the beginning. Our Total Rewards program is designed to support your success, both professionally and personally, and may include:
Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection
IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.
IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.