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Overnight Life Alert Customer Service Jobs in Boca Raton, FL

SUN COMMODITIES, Inc.

GMS Customer Service

Pompano Beach, FL · On-site

$15.50 - $21/hr

Life insurance (Company paid) Job Summary: The Bilingual Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests ...

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All JobsLife Alert Customer Service JobsOvernight Life Alert Customer Service JobsOvernight Life Alert Customer Service Jobs in Boca Raton, FL

Overnight Life Alert Customer Service information

See Boca Raton, FL salary details

$9

$17

$25

How much do overnight life alert customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight life alert customer service in Boca Raton, FL is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.86 per hour, depending on experience, location, and employer.

What does an Overnight Life Alert Customer Service representative do?

An Overnight Life Alert Customer Service representative is responsible for answering emergency calls from Life Alert customers during nighttime hours. They assess the situation, provide reassurance, and dispatch emergency services if needed. Additionally, they may handle non-emergency inquiries, update customer records, and ensure that all protocols are followed to keep customers safe. The role requires strong communication skills, empathy, and the ability to stay calm under pressure.

What are the key skills and qualifications needed to thrive as an Overnight Life Alert Customer Service representative?

To thrive as an Overnight Life Alert Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, emergency response protocols, and incident tracking systems is typically required. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for effectively assisting distressed callers. These competencies ensure prompt, accurate, and empathetic support during emergencies, which is critical for customer safety and satisfaction.

What are common challenges faced by Overnight Life Alert Customer Service representatives, and how can they be managed?

Overnight Life Alert Customer Service representatives often encounter high-stress situations, as they handle emergency calls from individuals in need of immediate assistance. The overnight hours can present additional challenges, such as fatigue and reduced support staff on-site. To manage these challenges, it's important to maintain strong self-care routines, utilize available resources like on-call supervisors, and stay focused on effective communication with both customers and emergency responders. Team debriefings and regular training also help representatives stay prepared and resilient during stressful shifts.

What is the difference between Overnight Life Alert Customer Service vs Emergency Call Center Operator?

AspectOvernight Life Alert Customer ServiceEmergency Call Center Operator
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training in emergency protocols
Work EnvironmentRemote or office-based, primarily customer supportCall centers, emergency response centers
Employer & IndustryHome safety and medical alert servicesPublic safety, emergency response agencies
Common Search/ComparisonCustomer service roles in health techEmergency response and dispatch roles

Overnight Life Alert Customer Service focuses on assisting customers with product inquiries and support, often remotely, while Emergency Call Center Operators handle urgent emergency calls, dispatching responders. Both roles require communication skills and some training, but differ in urgency level and work environment.

What are the most commonly searched types of Life Alert Customer Service jobs in Boca Raton, FL?

The most popular types of Life Alert Customer Service jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Overnight Life Alert Customer Service jobs?

Cities near Boca Raton, FL with the most Overnight Life Alert Customer Service job openings:

Overnight Life Alert Customer Service jobs near you

Customer Service Representative

Caliber Collision

Royal Palm Beach, FL • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 353 frontline employees who took The Breakroom Quiz

227th of 371 rated vehicle maintenance

Job description

Service Center

Royal Palm Beach

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Begin accruing day 1
  • Career growth opportunities - We promote from within!
  • A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

  • 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

  • Effective verbal and written communication skills
  • Ability to navigate multiple software systems, i.e., Microsoft Office Suite
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

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