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Overnight Chat Jobs in Kansas (NOW HIRING)

Hogg Robinson Group

$46K - $85K/yr

Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back ... We are looking to fill positions that are Days, evening, overnight, weekend and holiday shifts.

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All JobsChat JobsOvernight Chat JobsOvernight Chat Jobs in Kansas

Overnight Chat information

What is an overnight chat job?

Overnight chat jobs involve providing customer support or assistance via online chat platforms during nighttime hours. Employees in these roles typically respond to customer inquiries, troubleshoot problems, and provide information about products or services. These positions are commonly found in industries that require 24/7 customer service, such as e-commerce, technology, and hospitality. Overnight chat agents usually work remotely or in call centers and need strong communication and multitasking skills.

What are the key skills and qualifications needed to thrive as an overnight chat support agent?

To thrive as an Overnight Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer support platforms such as Zendesk, LiveChat, or Intercom is typically required. Standout candidates demonstrate patience, problem-solving abilities, and the capacity to stay focused and reliable during overnight hours. These skills ensure prompt, effective customer assistance and maintain high service standards when support is needed most.

What are some common challenges faced by overnight chat agents, and how can they be managed effectively?

Overnight Chat Agents often face challenges such as maintaining alertness during late hours, managing higher workloads due to fewer staff, and handling urgent customer requests without immediate in-person support. To manage these challenges, it's important to establish a consistent sleep schedule, utilize productivity and wellness strategies during shifts, and take advantage of available resources such as knowledge bases and escalation protocols. Building strong communication with daytime teams also helps ensure smooth transitions and continuity of customer service.

What is the difference between Overnight Chat vs Customer Support Representative?

AspectOvernight ChatCustomer Support Representative
CredentialsBasic customer service skills, sometimes specific trainingCustomer service skills, possibly certifications in communication
Work EnvironmentRemote, online chat platform, overnight hoursOffice or remote, phone and email support during daytime or evening hours
Industry UsageCommon in e-commerce, tech support, online servicesRetail, telecom, tech companies, customer service centers
Search/Comparison IntentUnderstanding overnight online support rolesGeneral customer service roles during regular hours

Overnight Chat roles focus on providing customer support via online chat during overnight hours, often requiring quick typing skills and familiarity with chat platforms. Customer Support Representatives typically handle inquiries via phone, email, or chat during regular business hours. While both roles involve assisting customers, Overnight Chat positions are specialized for late-night online support, whereas Customer Support Representatives serve during standard hours across various channels.

What are the most commonly searched types of Chat jobs in Kansas?

The most popular types of Chat jobs in Kansas are:

Overnight Chat jobs near you
Infographic showing various Overnight Chat job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Overnight 988 Counselor

HEADQUARTERS KANSAS INC

Lawrence, KS • On-site

$22/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Position Title: Call and Chat Counselor – Overnight- Full Time

Location: Lawrence, KS

Applications will be accepted until filled.

Hiring for 3rd Shift (Overnight Days & Weekends)

Compensation and Benefits

  • Full-time, non-exempt
  • $15/hour during training, increasing to $22.00/hour plus shift differential upon completion of training program
  • Professional development opportunities
  • Access to LMH Health Workplace Wellness
  • Paid time off
  • EAP Program
  • Access to 401k

Position Summary: The Call and Chat Counselor position is a full-time, non-exempt, 36-hour week average position. This position is expected to work weekends and some holidays. This position will report directly to the Crisis Call and/or Chat Center Coordinators. Call and Chat Counselors are employees of HeadQuarters Kansas and housed under the program, HeadQuarters Kansas Counseling Center (HQCC). HQCC is accredited by the International Council of Helplines.

Job Duties: Call and Chat Counselors are required to complete a paid in-house crisis counselor training and a minimum of 60 paid hours of on-the-job practice. Call and Chat Counselors play an integral role in providing crisis and emotional support through call, chat, and text services. This training prepares individuals to answer the Suicide and Crisis Lifeline (988) for all Kansas communities and the local Douglas County crisis line.

Position Expectations

  • Understand and communicate persuasively the mission, vision, and values of HeadQuarters Kansas;
  • Able to represent HeadQuarters Kansas and themselves with integrity and professionalism at all times;
  • Reliable transportation;
  • Must be able to pass State and Federal criminal background checks.

Responsibilities include:

  • Answers the National Suicide Prevention Lifeline (988) and local crisis lines using the philosophy of care and counseling skills included in HQCC’s Crisis Counselor Training;
  • Provides crisis intervention to consumers using reflective listening skills, de-escalation, assessment of risk (e.g.suicide, homicide, substance use, sexual violence, domestic violence, and abuse & neglect), safety planning, follow-up, care linkage, and referral to resources;
  • Assess consumers on the call or chat lines for imminent risk in accordance with the 988 Suicide & Crisis Lifeline Policy for Helping Callers at Imminent Risk of Suicide;
  • Completes documentation in a timely and quality manner, while monitoring the quality and completeness of documentation of peers and volunteer counselors
  • Handles incoming contacts effectively to ensure timely speed of answer and target answer rate
  • Participates in organizational events intended to promote connectedness within the organization and the broader community.

Required Education and Experience:

  • High school diploma or equivalent
  • 18 years of age or older
  • Proficiency in English written and oral language skills
  • Excellent communication skills written, and verbal.

Preferred Education and Experience:

  • Completion of Applied Suicide Intervention Skills Training (ASIST)
  • Previous experience in conflict resolution

Diversity, Equity, Inclusion, and Belonging

It is HeadQuarters Kansas intention to create and foster a diverse and inclusive work environment. We are an equal opportunity employer. All applicants will receive employment consideration without discrimination toward race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with HeadQuarters. If you wish to request an ADA accommodation, please contact our office at 785-841-9900.

HEADQUARTERS KANSAS IS AN EEO / AA EMPLOYER