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Over The Counter Associate Jobs in Waterloo, ON (NOW HIRING)

TruckPro LLC

Parts Counter Specialist

Cambridge, ON · On-site

CA$30 - CA$36/hr

... with customers over the phone, via email, and in-person. Benefits for Parts Specialist ... The associate will lift heavy duty truck parts that might be in excess of 50 lbs * The associate ...

Premier Equipment

Parts Associate

Woodstock, ON

CA$21.22 - CA$22.89/hr

Overview Premier Equipment is the largest full-service John Deere dealership in Ontario serving ... With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service ...

Premier Equipment

Parts Associate

Woodstock, ON

Premier Equipment is the largest full-service John Deere dealership in Ontario serving agriculture ... With 20 locations and over 190 skilled technicians, we deliver innovative equipment, expert service ...

Liberty Staffing

Counter Person

Cambridge, ON · On-site

Associates will need to be able to identify different type of bolts/drill bits/ tools etc for contracting orders. Account holders will be entering the facility requesting these items, and the ...

Genda Americas

Amusement Associate

Cambridge, ON · On-site

CA$17.60/hr

AMUSEMENT ASSOCIATE (ARCADE ATTENDANT) - Part-time Job Duties * Provide exceptional and friendly ... Redeem prizes for guests at the Redemption counter and obtain e-tickets as payment * Maintaining ...

Best Buy Canada Ltd.

Retail Associate (Seasonal)

Guelph, ON · On-site

CA$17.60 - CA$20.21/hr

As a retail associate , you will keep our store looking great and process our customers' purchases ... Create an amazing customer experience at the checkout or the customer service counter * Ensure ...

PetSmart

Retail Sales Associate Part Time

Guelph, ON · On-site

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

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Over The Counter Associate information

What is an over the counter associate?

Over The Counter (OTC) Associates work in pharmacies, drugstores, or retail settings, assisting customers with purchasing non-prescription medications and health products. They help customers find the right over-the-counter remedies, provide information about product usage, and maintain inventory on OTC shelves. While they are not pharmacists, OTC Associates play a key role in customer service and ensure that customers have a positive experience when buying health and wellness products.

What are the key skills and qualifications needed to thrive as an over the counter associate?

To thrive as an Over The Counter Associate, you need strong product knowledge, basic math skills, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and sometimes basic pharmacy systems is typical. Excellent customer service, communication, and attention to detail help associates build rapport and resolve customer needs efficiently. These skills ensure accurate transactions, satisfied customers, and smooth store operations in a retail environment.

What are some common challenges faced by over the counter associates, and how can they be overcome?

Over The Counter Associates often juggle multiple responsibilities, such as assisting customers, managing inventory, and ensuring compliance with pharmacy regulations. A common challenge is providing accurate product recommendations while maintaining efficiency during busy periods. Building strong product knowledge, staying organized, and developing effective communication skills can help manage these demands. Teamwork and regular training also play key roles in overcoming challenges and delivering exceptional customer service.

What is the difference between Over The Counter Associate vs Pharmacy Technician?

AspectOver The Counter AssociatePharmacy Technician
CertificationsNone required, may have optional retail or customer service certificationsState-specific certification or registration often required
Work EnvironmentRetail stores, pharmacies, drugstoresPharmacies, hospitals, healthcare facilities
Job ResponsibilitiesAssisting customers, selling OTC products, managing inventoryPreparing prescriptions, verifying medication, assisting pharmacists

Over The Counter Associates primarily work in retail environments, focusing on customer service and OTC product sales, while Pharmacy Technicians have more clinical responsibilities, including prescription processing. Both roles require strong communication skills, but Pharmacy Technicians often need specific certifications. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What cities near Waterloo, ON are hiring for Over The Counter Associate jobs?

Cities near Waterloo, ON with the most Over The Counter Associate job openings:

Over The Counter Associate jobs near you

Sales Associate-Print&Services, 498 Edinburgh Rd S, Guelph

Guelph, ON • On-site

Staples Canada ULC
See more jobs at Staples Canada ULCexternal

Part-time

Re-posted 9 days ago

Job description

Some of what you will do

  • Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
  • Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
  • Collaborate with store leaders to set and achieve sales and margin goals.
  • Perform in-store print production.
  • Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

  • Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
  • Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
  • Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter. 
  • Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
  • Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
  • Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

  • 3 months to 1 year of prior retail experience (preferred).
  • Strong customer service and communication skills.
  • Ability to work collaboratively in a team environment.

Some of what you will get

  • Associate Discount
  • Flexible Benefit Plans
  • Group RRSP Program
  • Learning and Development Programs
  • Associate Recognition Programs
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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