NY · On-site
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations.
NY · On-site
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations.
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations.
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations.
The Operations Reconciliation Specialist is a member of the outsourcing team whose primary ... time-management skills to meet deadlines. * Self-directed and takes initiative. * Maintain a ...
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The Operations Reconciliation Specialist is a member of the outsourcing team whose primary ... time-management skills to meet deadlines. * Self-directed and takes initiative. * Maintain a ...
August 2027 Finance & Accounting Outsourcing Staff Chicago
Chicago, IL · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Chicago
Chicago, IL · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Atlanta
Atlanta, GA · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Atlanta
Atlanta, GA · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
The Operations Reconciliation Specialist is a member of the outsourcing team whose primary ... time-management skills to meet deadlines. * Self-directed and takes initiative. * Maintain a ...
The Operations Reconciliation Specialist is a member of the outsourcing team whose primary ... time-management skills to meet deadlines. * Self-directed and takes initiative. * Maintain a ...
August 2027 Finance & Accounting Outsourcing Staff Bedford
Bedford, TX · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Bedford
Bedford, TX · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
Debt Management - Full Collection Outsourcing Representative - Elgin, IL
Elgin, IL · On-site
$20 - $22/hr
The Debt Management Department is currently seeking a skilled, reliable, positive employee to join the Full Collection Outsourcing team. Responsibilities will include the following: * Initiating ...
Debt Management - Full Collection Outsourcing Representative - Elgin, IL
Elgin, IL · On-site
$20 - $22/hr
The Debt Management Department is currently seeking a skilled, reliable, positive employee to join the Full Collection Outsourcing team. Responsibilities will include the following: * Initiating ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Louisville
Louisville, KY · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Louisville
Louisville, KY · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Atlanta
Atlanta, GA · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Atlanta
Atlanta, GA · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Houston
Houston, TX · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Houston
Houston, TX · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
Summer 2027 Financial & Accounting Outsourcing Intern Houston
Houston, TX · On-site
$30 - $35/hr
As a Financial & Accounting Outsourcing Intern you will: * Contribute as a member of the team by ... Work with team members and clients at all levels, support client project teams, and manage ...
Summer 2027 Financial & Accounting Outsourcing Intern Houston
Houston, TX · On-site
$30 - $35/hr
As a Financial & Accounting Outsourcing Intern you will: * Contribute as a member of the team by ... Work with team members and clients at all levels, support client project teams, and manage ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
We're seeking a Senior Consultant to join our Family Office Outsourcing team and help clients grow ... Manage accounting across multiple entities, including intercompany transactions and consolidated ...
New
We're seeking a Senior Consultant to join our Family Office Outsourcing team and help clients grow ... Manage accounting across multiple entities, including intercompany transactions and consolidated ...
New
August 2027 Finance & Accounting Outsourcing Staff Nashville
Nashville, TN · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
August 2027 Finance & Accounting Outsourcing Staff Nashville
Nashville, TN · On-site
$66K - $76K/yr
As a key member of the team, you will help organizations leverage their system of internal controls ... Provide contract and grant management support * Analyze clauses and terms & conditions for ...
Summer 2027 Financial & Accounting Outsourcing Intern Bedford
Bedford, IN · On-site
$30 - $35/hr
As a Financial & Accounting Outsourcing Intern you will: * Contribute as a member of the team by ... Work with team members and clients at all levels, support client project teams, and manage ...
Summer 2027 Financial & Accounting Outsourcing Intern Bedford
Bedford, IN · On-site
$30 - $35/hr
As a Financial & Accounting Outsourcing Intern you will: * Contribute as a member of the team by ... Work with team members and clients at all levels, support client project teams, and manage ...
Outsourcing Team Manager information
See salary details
$11.30 - $12.85
2% of jobs
$12.85 - $14.40
4% of jobs
$14.40 - $15.95
4% of jobs
$15.95 - $17.50
4% of jobs
$17.76 is the 25th percentile. Wages below this are outliers.
$17.50 - $19.06
61% of jobs
$19.06 - $20.61
11% of jobs
$20.61 - $22.16
6% of jobs
$22.16 - $23.71
2% of jobs
$23.71 - $25.26
1% of jobs
$25.26 - $26.81
3% of jobs
$26.81 - $28.37
1% of jobs
$11
$19
$28
How much do outsourcing team manager jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for outsourcing team manager in the United States is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $19.71 per hour, depending on experience, location, and employer.
What are popular job titles related to Outsourcing Team Manager jobs?
For Outsourcing Team Manager jobs, the most frequently searched job titles are:
Technical Support Team Manager - Drone Operations
NY • On-site
Percepto - Autonomous Drones
Other
Posted 22 days ago
Job description
The Percepto team is constantly pushing the boundaries of what's possible with hardware, software and AI.
Technical Support Team Manager - Drone Operations About The PositionPercepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our market-leading industrial drone-in-a-box solution. Our team comprises software and hardware engineers, industry experts, and professionals passionate about innovation and driven to push the boundaries of what's possible with software, AI, and hardware. Our company's growth will not stop anytime soon, and we are looking for great talent like you to join our team!
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations. This is a high-visibility role that sits at the center of the company. You will work daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep our customers running and our fleet flying. This is an opportunity for an experienced, hands-on people leader who wants ownership over an end-to-end support function and a seat at the table across the business.
Responsibilities- Own performance and day-to-day operations across all three support levels: manage the 4 direct reports on the Level 3 team directly, and hold the outsourced partner accountable for Levels 1 and 2.
- Own support KPIs, SLAs, and ticket workflows/escalation paths across all levels, and report on performance and trends to leadership on a regular cadence.
- Own the Support automation and AI roadmap, turning operational pain points into AI-assisted workflows for triage, routing, and deflection.
- Design and manage a quality audit program across all three levels, holding the outsourced partner accountable to agreed quality benchmarks.
- Act as the primary escalation point for critical or high visibility customer issues, personally getting hands-on with complex technical investigations when a case demands it.
- Serve as the key cross-functional interface: Ground Ops and Remote Ops on field readiness and on-site or remote incidents, R&D and Product on fixes and roadmap input, Commercial on renewal-critical accounts, and Safety on flight-safety and regulatory matters.
- Own staffing, on-call coverage, and recruiting/onboarding for the Level 3 team, and manage the ongoing relationship and contract performance of the outsourced Level 1/2 vendor.
- Own the support knowledgebase and documentation strategy, keeping guides and training materials current across all three levels.
This role requires more than people management. You will be expected to stay hands‑on and technically credible, able to jump into a hard problem alongside the team rather than only routing it.
- Deep, hands‑on technical background across hardware and software, comfortable personally diagnosing complex issues rather than only directing others.
- Willingness and ability to step directly into escalated technical investigations, remote diagnostics, or field level troubleshooting when a case demands it.
- Solid understanding of how UAV/drone hardware, onboard software, and cloud platforms interact end to end.
- Hands‑on experience with Windows and Linux operating systems, networking fundamentals, and remote connectivity/troubleshooting tools.
- Proficiency in scripting (Python or similar) to investigate logs, automate diagnostics, or build support tooling.
- Comfortable reading technical documentation, wiring diagrams, and system architecture to guide both the team and cross functional partners.
- Hands‑on experience with automation platforms (e.g. Zapier, Make, Torq, or similar) and proven use of generative AI tools (ChatGPT, Claude, Gemini, or similar) to improve support efficiency and quality.