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Outside Property Claim Representative Trainee information

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$30K

$78K

$165.5K

How much do outside property claim representative trainee jobs pay per year?

As of Jun 9, 2026, the average yearly pay for outside property claim representative trainee in the United States is $78,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $90,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by an Outside Property Claim Representative Trainee, and how can they be overcome?

As an Outside Property Claim Representative Trainee, a common challenge is managing a diverse and unpredictable caseload, often requiring travel to different properties and interacting with policyholders who may be experiencing stressful situations. Developing strong organizational skills and effective communication techniques can help navigate these challenges. Additionally, learning to balance empathy with objectivity while investigating claims and collaborating with contractors, adjusters, and colleagues is crucial for success and professional growth in this role.

What does an Outside Property Claim Representative Trainee do?

An Outside Property Claim Representative Trainee is an entry-level professional who learns to investigate, evaluate, and settle property insurance claims that occur outside the office, such as homes or businesses. They receive training on inspecting damages, interviewing policyholders and witnesses, and documenting claim details. Their work involves traveling to claim sites, assessing property damage, determining coverage, and negotiating settlements under supervision. As trainees, they gain hands-on experience and develop skills required for full claim representative roles.

What are the key skills and qualifications needed to thrive as an Outside Property Claim Representative Trainee, and why are they important?

To thrive as an Outside Property Claim Representative Trainee, you need a solid understanding of property insurance principles, investigative skills, and often a bachelor's degree or equivalent experience. Familiarity with claims management systems, digital inspection tools, and sometimes state adjuster licensing is typically required. Excellent communication, negotiation, and time management skills help you effectively interact with policyholders and resolve claims efficiently. These competencies are crucial for accurately assessing property damage, ensuring fair settlements, and maintaining customer satisfaction.

What is the difference between Outside Property Claim Representative Trainee vs Outside Property Claim Adjuster?

AspectOutside Property Claim Representative TraineeOutside Property Claim Adjuster
CertificationsTypically required or preferred (e.g., state licensing)Often required or obtained during training
Work EnvironmentTraining phase, supervised fieldworkField inspections, claim assessments
Employer UsageTraining program within insurance companiesFull-time role handling claims independently
Search IntentEntry-level, training, career developmentClaim resolution, field work, decision-making

In summary, the Outside Property Claim Representative Trainee is an entry-level position focused on training and gaining experience, often requiring certifications and supervised work. The Outside Property Claim Adjuster is a fully responsible role where the individual independently assesses and settles claims in the field. Both roles are integral to the insurance industry but differ mainly in experience level and responsibilities.

More about Outside Property Claim Representative Trainee jobs
What cities are hiring for Outside Property Claim Representative Trainee jobs? Cities with the most Outside Property Claim Representative Trainee job openings:
What states have the most Outside Property Claim Representative Trainee jobs? States with the most job openings for Outside Property Claim Representative Trainee jobs include:
What job categories do people searching Outside Property Claim Representative Trainee jobs look for? The top searched job categories for Outside Property Claim Representative Trainee jobs are:
Outside Property Claim Representative Trainee jobs near you
Infographic showing various Outside Property Claim Representative Trainee job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $78,042 per year, or $37.5 per hour.

Outside Property Claim Representative Associate

The Whiteside Agency

Las Vegas, NV • On-site, Remote

$52K - $86K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
ClaimCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$52,600.00 - $86,800.00
Target Openings
1
What Is the Opportunity?
Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.
This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.
As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.What Will You Do?
  • Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
  • Review, investigate, and document 1st party property claims under close supervision.
  • Gather information from policyholders, claimants, witnesses, and third-party providers.
  • Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
  • Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
  • Provide timely and professional communication to customers, claimants, and internal stakeholders.
  • Maintain accurate records of claim activity in claim management systems.
  • Demonstrate openness to continuous learning, particularly in AI and digital transformation.
  • Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
  • In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
  • This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
  • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Previous internship or work experience in customer service or insurance.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
  • Ability to exercise sound judgement and make effective decisions.
  • Strong verbal and written communication skills with the ability to convey information clearly and professionally.
  • Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations.
What is a Must Have?
  • High School Diploma or GED and one year of customer service experience OR Bachelor's Degree.
  • Valid driver's license.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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