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Outbound Call Jobs in Massachusetts (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Boston, MA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Waltham, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Boston, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

Healthcare Financial

Call Center Representative

Quincy, MA · On-site

$45K - $47K/yr

Manage high-volume inbound and outbound calls in a metrics-driven call center. * Conduct telephone interviews and screenings to determine potential program eligibility. * Participate in automated and ...

AMBA

Inside Sales Insurance Specialist

Burlington, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Burlington, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Boston, MA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

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All JobsOutbound Call JobsOutbound Call Jobs in Massachusetts

Outbound Call information

What is an outbound call?

Outbound call jobs involve contacting potential or existing customers by phone, usually to sell products or services, conduct surveys, collect information, or provide customer support. Employees in these roles often follow a script and use customer databases to make calls efficiently. Outbound call agents need strong communication skills and the ability to handle rejection or objections from recipients. These positions are common in telemarketing, market research, and customer service industries.

What are the key skills and qualifications needed to thrive as an outbound call representative?

To thrive as an Outbound Call Representative, you need strong communication skills, persuasive abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, autodialer systems, and call scripting tools is typically required. Active listening, resilience, and a positive attitude help individuals build rapport and handle rejections effectively. These skills and qualities are crucial for meeting sales targets, delivering excellent customer experiences, and maintaining high productivity in a results-driven environment.

What are some common challenges faced by outbound call agents, and how can they effectively overcome them?

Outbound call agents often encounter challenges such as reaching uninterested or unresponsive prospects, handling rejection, and meeting sales or contact quotas. To overcome these hurdles, successful agents develop strong communication and active listening skills, learn to handle objections professionally, and stay motivated despite setbacks. Many organizations provide script training, role-playing sessions, and ongoing feedback to help agents refine their approach and maintain high performance. Building resilience and focusing on personal improvement are key to long-term success in this role.

What is the difference between Outbound Call vs Inbound Call?

AspectOutbound CallInbound Call
Primary RoleInitiates calls to potential or existing customersReceives calls from customers seeking assistance
Work EnvironmentSales, telemarketing, lead generationCustomer support, help desk, technical support
Required SkillsCommunication, persuasion, sales techniquesProblem-solving, active listening, product knowledge
Common Industry UsageSales, marketing, lead generationCustomer service, technical support

Outbound Call roles focus on reaching out to prospects or clients to promote products or services, while Inbound Call roles handle incoming customer inquiries and support requests. Both roles require strong communication skills but serve different functions within the customer engagement process.

Outbound Call jobs near you
Infographic showing various Outbound Call job openings in Massachusetts as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Remote job distribution.

Outbound Call Center Representative

Framingham, MA • On-site

The Fountain Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about The Fountain Groupexternal

$20/hr

Other

Posted 22 days ago

Job description

Job Description

Job Description

Customer Outreach Representative

** Location:** Framingham, MA 01702
** Pay:** $20.00/hour
** Contract:** 4 months, with potential for extension or conversion
** Schedule:** Full-time, onsite
** Openings:** 3

** Job Overview**

We are seeking Customer Outreach Representatives to support a strategic customer adoption initiative within an Accounts Receivable organization. This is a temporary project focused on reaching customers who are already enrolled in an online payment portal but are not actively using it.

In this role, you will make a high volume of outbound calls to educate customers about the benefits of the online payment portal, encourage adoption and engagement, answer basic questions, and assist with registration and initial navigation.

This opportunity is ideal for someone who enjoys interacting with customers, building rapport over the phone, influencing positive action, and providing an excellent customer experience.

** Responsibilities**

  • Make approximately 150–200 productive outbound calls per day to targeted customers.
  • Educate customers on the online payment portal, its features, benefits, and available payment options.
  • Encourage customers to adopt and actively use self-service payment solutions.
  • Assist customers with basic registration, login, and portal navigation questions.
  • Clearly communicate the value of the portal and encourage customers to take action.
  • Follow established call scripts, outreach procedures, and escalation guidelines.
  • Accurately document call activity, customer feedback, and outcomes in designated systems.
  • Identify customer concerns and route questions outside the scope of the project to the appropriate internal teams.
  • Maintain a professional, friendly, and customer-focused approach during every interaction.
  • Quickly learn the outreach process and become productive in a fast-paced, high-volume environment.

Qualifications

  • Excellent customer service and verbal communication skills.
  • Comfortable making a high volume of outbound calls throughout the workday.
  • Friendly, professional, and confident phone presence.
  • Ability to quickly build rapport with customers.
  • Strong influencing and persuasion skills with the ability to encourage customers to take action.
  • Ability to clearly explain information and communicate value propositions.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Experience in customer service, call center, inside sales, telesales, or another customer-facing role preferred.
  • Basic computer proficiency and ability to accurately document customer interactions.
  • Strong attention to detail and ability to follow established processes.

** What We're Looking For**

The ideal candidate is energetic, personable, comfortable on the phone, and motivated by measurable results. You should be able to handle a high volume of conversations while maintaining a positive customer experience and accurately documenting each interaction.

** This is a fully onsite position in Framingham, MA.**

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