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Outbound Agent Jobs in Rancho Cucamonga, CA (NOW HIRING)

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Outbound Agent information

See Rancho Cucamonga, CA salary details

$12

$19

$41

How much do outbound agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for outbound agent in Rancho Cucamonga, CA is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Outbound Agent vs Inbound Customer Service Representative?

AspectOutbound AgentInbound Customer Service Representative
Primary RoleInitiates contact with potential or existing customers to promote products or servicesResponds to customer inquiries and provides support based on incoming calls or messages
Work EnvironmentCall centers, telemarketing firms, sales departmentsCustomer service centers, support desks, help centers
Required SkillsCommunication, persuasion, sales techniquesCommunication, problem-solving, empathy
Common CertificationsSales certifications, communication coursesCustomer service certifications, communication skills training

While both roles involve communication with customers, Outbound Agents focus on proactive outreach to promote products or services, whereas Inbound Customer Service Representatives handle incoming inquiries and support. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What do outbound agents do?

Outbound agents are responsible for making calls to potential or existing customers to promote products, gather information, or follow up on leads. They often use customer relationship management (CRM) software and require strong communication skills to achieve sales or service goals.

What does an outbound agent do?

An outbound agent is responsible for making calls to potential or existing customers to promote products, gather information, or follow up on leads. They often use customer relationship management (CRM) tools and require good communication skills to achieve sales or service goals. This role typically involves working in a call center environment with a set schedule and performance targets.

What cities near Rancho Cucamonga, CA are hiring for Outbound Agent jobs?

Cities near Rancho Cucamonga, CA with the most Outbound Agent job openings:

Outbound Agent jobs near you
Infographic showing various Outbound Agent job openings in Rancho Cucamonga, CA as of September 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,661 per year, or $19.5 per hour.

Contact Center Agent

Anaheim, CA • On-site

Independent Living Systems LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systems LLCexternal

$17 - $23/hr

Other

Posted 29 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Contact Center Agent

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED.
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience and technical knowledge including accurate data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.
  • Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Experience with Microsoft Office Suite
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
  • Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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